COVID COMMS #36: How people in the UK are getting their COVID-19 info in 2021

Tucked away on the Ofcom website is a frequently updated data set which is solid gold for communicators.

Across 8,400 lines of data a picture is built on how people are finding out about the pandemic, what channels they trust and what they think.

Reader, I’ve read it so you don’t have to.

This will help focus what you do.

Read on.

People are still heeding the advice

You may not believe it if you scroll through your timeline, but people say they are still observing the rules.

Ofcom’s survey shows 97 per cent saying they were staying at home as much as possible and are social distancing and mask wearing.

People trust the public sector

Good news, local government people.

Your content is the most trusted across the UK with 82 per cent putting their faith in it.

Perhaps surprisingly, NHS comes second with 81 per cent with UK Government in third.

Devolved nations fare well. In Scotland, there is 97 per cent trust of Scottish Government, 91 per cent of Wales Government and 72 per cent in Northern Ireland.

But before Champagne is cracked open, the survey also shows that most people don’t go to public sector channels. Three per cent use local government channels and seven per cent their local NHS. One in five uses national government or NHS sites.

So, how to reach people?

We’ve all seen the rants about the ‘lame-stream media’ online but the survey shows they remain a widely trusted channel for COVID-19 information with 58 per cent trusting news brands. These brands also do consistently well as being the place where people get their pandemic data.

People are trusting the jabs

In the summer, 50 per cent said they’d get inoculated. In January 2021, that’s risen to 74 per cent.

Good work.

Dis and misinformation

Don’t give up just yet.

A third of people saw ‘true’ claims that 5G was behind the pandemic and a third didn’t know if they were true or not. Other debunked claims get seen by one in ten people, the Ofcom data says.

Make sure your content works on a smartphone

If you’re creating content, the smartphone is where it’ll be most often seen with 80 per cent of people viewing.

Laptops are next with 66 per cent.

Public sector pages won’t reach most people

Slaving away on your NHS, council or government channel? You won’t reach most people that way.

Less than 10 per cent will get their news from local NHS or council channel and that’s half who go to UK and home nation Government and national NHS sites.

But don’t worry, your media relations people can reach people by creating content for journalists.

Traditional media is winning the infowar

If you want to reach people with pandemic news it’s the traditional media you really want to concentrate on.

That’s where 86 per cent get their news and that’s the case across all ranges, too. It’s also trusted by 42 per cent – three times as many as may see things on Facebook.

It’s a daily hit

Despite 24-hour news and social media, the majority of people will make a daily trip for news on COVID-19.

Nine out of 10 make that single news gathering exercise and that figure is consistent throughout all age demographics

Overall, two per cent of the population never ever check.

Age groups are not an amorphous blob… sometimes

One of the really interesting challenges for 2021 is the fact that different age ranges consume media in different ways. But sometimes they do.

As we shall see.

A breakdown of COVID-19 news sources by age

16-24 year-olds: always on social media consumers with a taste for traditional news, friends and family

If you want to reach this age range, know first that they are big daily consumers of social media.

They’re most likely to find COVID-19 updates from BBC TV (47 per cent), BBC online (29 per cent) and Twitter (32 per cent).

They’re the most likeliest to check their news from official scientists (25 per cent) and they’re the most likely to get news from friends and family (30 per cent).

Try and reach them through a public sector channel direct and you’ll fail. Less than one in ten will see it.

Spread your information around traditional media and 78 per cent will see some as they watch, read and scroll.

Influenxcers? Six per cent of this group trust them on the pandemic.

Too young for this? Don’t believe it. This age group has the lowest number of people (4 per cent) who never check for rona lowdown.

25 to 34 year-olds favour traditional news

This demographic were no more than 11 when Oasis released ‘Whats the Story Morning Glory?’ but they grew-up with the internet.

They’re not far behind teenagers with social media consumption with 92 per cent checking social media once a day and one in ten checking more than 20 times a day.

Half will find their pandemic news this way.

They’re the most likely of everyone to go to Facebook for the latest (35 per cent) with Instagram on 25 per cent and WhatsApp on 12 per cent.

But they’re favourite individual channel for coronavirus info is the BBC (58 per cent) with eight out of 10 citing traditional media as the broad route for the skinny.

35 to 44-year-olds love the BBC but have the highest number of news avoiders

This age range who grew up in the 1980s will get their virus updates from traditional media (77 per cent) with BBC TV their favourite source (43 per cent).

Facebook for them comes second (31 per cent) and then BBC online (28 per cent), Sky and then ITV (24 per cent).

They’re the NHS website’s biggest demographic but still only two in ten will see things posted there.

This age range has the biggest number of COVID-19 avoiders. Just over one in ten never check.

45 to 54-year-olds watch the TV

It’s all about the BBC with this group, too.

Overall, 55 per cent will get their pandemic latest from Auntie Beeb.

ITV comes next on 30 per cent with family and friends dropping to less than a quarter.

BBC Online has a solid chunk of audience here with 26 per cent while Facebook drops sharply to a fifth of this demographic.

Channel 4 is biggest with this group with 14 per cent.

55 to 64-year-olds go to traditional channels

They may be thinking about retiring but their daily trip for the big picture is to one of the BBC telly bulletins. George Alagiah and Huw Edwards have their ear.

Don’t rule social media out as a past time with 68 per cent checking their profiles once a day but only a quarter say they see COVID-19 headlines compared to traditional media’s 95 per cent.

Over 65-year-olds watch the TV

If 60-year-olds were all about the TV news then this sector take that to another level.

This sector is the most at-risk from death and are most likely to check the news with 94 per cent checking in daily.

BBC News (77 per cent) is their favourite destination and the single biggest place where people get info of any age group or any channel.

Newspapers do well with over 65s with 42 per cent getting updates.

ITV is next with 42 per cent, BBC Radio third with 30 per cent, family and friends 25 per cent with BBC online on 20 per cent and NHS websites 17 per cent.

This age group is lowest for using social media for news with one in five using this route.

Eighty three per cent watch news bulletins from the BBC with newspapers (42 per cent) making an impact on this group. Overall, 95 per cent say they get their ourbreak info from traditional media.

SURVEY NUMBERS: As the pandemic drags on public sector comms mental health is suffering

If you’re working in public sector communications seven months into the COVID-19 outbreak your mental health is suffering, a survey shows.

Almost seven in ten of government, fire, police, NHS and local government communicators say their mental health is worse now than before the pandemic struck.

The data from a survey of almost 300 communicators carried out in October and November 2020 show the long term effects of working under pressure is starting to tell.

However, almost eight out of 10 reported that they still feel as though they are working for the common good – an increase of three per cent compared to June 2020.

In truth, the results are alarming.

But the hidden downsides to the work are increasing. Feeling isolated are 47 per cent of respondants – up from 34 per cent in June.

In addition, 53 per cent said their physical health was worse compared to before the pandemic.

Feedback given anonymously in the survey is also disturbing.

“I do find that I feel anxious about work. I feel stressed constantly looking at everything as a task and feeling failure if not done quickly.”

“My line manager hardly checks in to see if I am ok, the workload has increased and I can’t see an end to it currently.”

“COVID has been my introduction to anxiety. And its getting worse as the months go on, and the professional pressure keeps rising.”

fig 1. How is your mental health compared to working before the pandemic?

Positives remain

However, data collected in October and November do point to a communicators believing in what they were doing. There has been a three per cent increase to 77 per cent of people who feel they are working for the common good.

In addition, 45 per cent of communicators felt as though they were working as part of a team.

So, what does this mean?

When I first surveyed public sector communicators in June it was as a one-off but this has now developed into a tracker survey to plot the progress as the panedmic goes on.

In truth, the results are alarming.

On the surface, people often get through their day and their tasks but this is coming at a price.

I’m no expert, but if you are feeling stressed then ask for help.

If you are a manager, a head of communications or a director of communications this needs to be something you look at. Your staff believe in what they are doing but they are suffering.

If you’re public sector do me a favour. The NHS has a good web page with resources here. Take a look and do something. You are not alone. The survey shows this and the chances are there are people in your team feeling the same.

You could also contact Samaritanscall: 116 123 or email: jo@samaritans.org if you need someone to talk to.

If you are public sector and want to take part in the January iteration of the survey click here.

GUEST POST: How and why the ‘Don’t be a Dick’ public health campaign was created

It’s always good to hear the story behind amazing campaigns. As public health fight tooth and nail to get their message across the more direct route was adopted by Lincolnshire Resilience Forum. SHAUN GIBBONS communications manager of South Holland District Council explains how it emerged.

Hello, how are you?
Let’s be honest: framing a public health messaging campaign around calling someone out for acting a dick comes with a fair amount of risk. Calculated risk… but risk, nevertheless.

In these heightened, sensitive ‘age of panic’ times the ability for people to find offence in anything that they’ve seen or read online is a headache for anyone working in communications.

This becomes even more relevant when communicators are searching for new ways to say the same thing. Just how many ways are there to say, “Stay at home”, “Wash your hands”? (It must be noted here that UK Government really need to develop the “how” and “when” messaging and consider employing more of the “why” …something they’ve been criticised for in the past).

It’s aimed at those younger, thumb-activated and more risk-relaxed individuals

who have turned away from the stayed messaging that often gets little online traction.


So why the dick?

Cutting through the social media noise and the ‘vanilla’ messaging (a colleague’s phrase, not mine) was Dick’s primary objective. And with nearly half a million views in the first few days of the campaign, this spiky little individual did just that.

Remember the why? Well, we wanted to root this campaign in a particular (give it some bollocks, you might say). Dick represents, according to a UK Government’s Behavioural Insights Team survey, 8 per cent of people who are thought to be responsible for 60 per cent of the total transmission risk.

Put bluntly, Dick is a dick and his actions – and the inherent risks to everyone associated with him – need to be called out. And I believe that was done with a fair dose of humour which seemed to be appreciated by the vast majority who’ve shared and commenting on the campaign’s first
introductory post. Some are suggesting Channel 4’s The Last Leg parodied the campaign on its show last night.


Will this campaign change Dick’s behaviours?

Maybe, maybe not. Is Dick aware that his actions have consequences? Almost certainly. But does Dick know to what extent? I don’t think so, no. And if this campaign does nothing else it highlights the butterfly effect that even the smallest of behaviours can have a large affect.
But that’s enough about Dick.

What about Tom and Harriet?

These two heart-warming individuals represent those who continue to play their part in keeping the virus under control. These two need a voice and need to be championed for the sacrifices they’ve made. These are the majority who quietly go about their lives making a positive contribution to their communities. We need to hear more about the Tom and Harriet’s of this world. (Again, it’s worth noting that behavioural messaging lands much better when they are framed in a more positive sense rather than negative. Again, something the UK Government has been criticised for).

How did you manage to get this signed off?

Working in a multi-agency organisation with a number of instinctively command and control structures is often difficult and demanding, I won’t lie. As is the political dimension. But there’s three reasons why this campaign got off the ground.


Number 1: having a flexible communications strategy that said to partners: “Hey, if you don’t want to share our content, then that’s cool. We’re down with that. We understand you have your parameters and own audiences to consider. It’s all gravy.” All good content will stand on its own two feet.

Number 2: Gaining the trust of your team and those around you and being able to influence those you need to quickly, quietly and efficiently was key. I work with a fantastic group of individuals who know I’ve got their back and I know they’ve got mine. So, if you’re going to tiptoe around a minefield be sure-footed and know where the bombs are buried.

Number 3: Trust your own instincts and hold the line. As I said earlier, it was a calculated risk. But my instincts told me there was a very good chance this would land well with the audience it was intended for. Yes, of course there was pressure for me to take it down and stop the campaign – and I respect those individuals and the organisations they represent who asked for that to happen. But I kept telling colleagues hold the line and it worked out.

So what’s next?

Let’s face it: this campaign won’t appeal to every Tom, Dick and Harry…the curtain twitchers from number 7 down the road probably WILL find it either offensive or downmarket. But this campaign isn’t aimed at those. It’s aimed at those younger, thumb-activated and more risk-relaxed individuals
who have turned away from the stayed messaging that often gets little online traction.


Stay safe and thanks for reading.

Shaun Gibbons is communications manager at South Holland District Council.

DODGING HIPPOS: How to say ‘no’ to the highest paid person in the room without actually saying ‘no’

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Its been a busy few months. One of the good things about it is travelling to places and hearing new ideas. Often when I’m training I come back with a few pearls of wisdom.

I heard about HIPPOs when I was in Devon.

Not the large irratable African animals that can block and then flatten your car. Oh, no. The HIPPO is the Highest Pail Person’s Opinion. The HIPPO in the room can flatten your idea simply because they are the ones with the large salary and the job title.

There was a smile of recognition in the room at the description. I smiled too.

Problems HIPPOs pose

Bright leaders know they don’t have all the answers and surround themselves with people who are expert in their field. Bright leaders listen. Less bright – lets call them heroic leaders – think they have to have the answers and stand on top of the tank and point heroically.

It’s where the ‘the executive director would like a poster’ line comes from.

The problem with this is they are rarely right.

Convincing HIPPOs they are wrong

Of course, once the HIPPO has spoken you are in trouble.  It’s then you against the senior person and it can be very tricky for you to turn the column of tanks around. But you need to. If you don’t give your professional advice there is little between you and a shorthand typist.

But the problem can be is that it can appear as though it is you folding your arms and saying ‘no’ because you are just being difficult.

The way round it is by adopting a process to find the best idea.

Data driven communications

One slide I very often point to is from the Edelman Trust Barometer. This research was started the best part of 20 years ago after the Battle in Seattle when anti-globalisation protesters clashed with police. ‘Why do people hate us?,’ the cry went up and the research helped map trust.

edelman

The useful thing about this is that tells you that the person like your self with 53 per cent is more trusted than the director who has 38 per cent. So, if the issue is around children playing on railway lines,  then children and maybe parents are the best people to deliver that message.

Need another example? The acclaimed NHS #thisgirlcan campaign used the word ‘girl’ rather than woman or female because the data said that the word ‘girl’ would cut through to most people. So data won and helped the campaign fly.

Data driven communications is a really good idea.

It’s not you that’s saying ‘no’. It’s letting the data points to the right answer and that just takes the sting and the personality out of it.

And that can be brilliant for getting past HIPPOs.

Picture credit: Daniel Jureno / Flickr

 

WINTER COMMS part 2: Using a Twitter thread to communicate a complex point

It’s the winter and of course the council never treated the roads. Ever.

Only thing is, yes, they do. But icy blasts can see things deteriorate quickly.

Perth & Kinros Council made that very point using a Twitter thread. This is the convention of linking a series of tweets. For me, this functionality is a gamechanger as it moves things from 140 characters to as many characters as you like.

They used two shots from a traffic camera. One to show you the road conditions shortly after the gritter passed and then a new shot 45-minutes later. They used GIFs in addition to sugar the pill and reinforce their points.

So far so good. Now the first image. The road that’s just been cleared.

Then a GIF that illustrates snow.

Now the second picture of the same scene less than hour later.

Now the two of them side by side.

And a round of applause for those doing the hard work.

A complex point simply executed. Bravo Perth & Kinross Council. Well done their comms officer Lisa Potter.

30 days of human comms #29 Kirklees Council’s GIF to remind people that gritter drivers are human too

There’s an easy target when the snow falls. It’s the council’s fault that the roads were not gritted fast enough, thickly enough or enough times.

On the very pointy part of the sharp end are the gritter drivers who have to be up and out.

This tweet and GIF from Kirklees Council is a reminder that those at the wheel are human too:

 

10 places to distribute your video to make it a success

5236263550_12bf640a5b_oYou’ve made a cracking video but you’re really not sure what to do next.

So what do you do?

For the past 12-months I’ve looked, made, researched and co-delivered workshops on essential video skills for comms.

As a comms person I’m convinced that video has a powerful role in creating engaging content. As I’ve said before, a large chunk of the internet is now video and that’s just going to grow.

The two things you need for engaging video

Think of Pearl & Dean. Think of sound and vision. It’s two things that go together. There’s a balancing act for creating successful video as part of a comms campaign. On the one hand you need good content. But on the other hand, good content that’s sat on your mobile phone isn’t going to reach anyone. So think about when and where you can post what you’ve made.

Live streaming is a bit different

Live streaming using Periscope, Meercat or Facebook Live is video. But this is video of the moment which is disposable. If the advantage is to be five yards away from the firefighter explaining the incident is now under control then it makes sense to use that. Speed and realtime point you to these platforms.

Don’t be blinded by numbers

Have a think about your audience. If you are keen to reach 16-year-old students about to decide which college to go to then your idea of success is not to chase Taylor Swift numbers. But if you’ve only reached a dozen then you may need to have a think about your distribution. In other words where people have the chance to see the video.

10 places where people can see your video

YouTube direct. This is the grand daddy of internet video. It’s used by more than a billion people a month. In the UK, more than 40 million people use the platform every month. Post your video to YouTube but keep it at around three minutes. Add tags and a good description so people will find it. Metadata is your friend. Optimum time: around three minutes.

Facebook direct. A new kid on the block compared to YouTube. At the moment, Facebook is rewarding you for adding video content to a page. It likes video because video keeps people interested, engaged and sharing. A hundred million hours of video is watched on Facebook every day. There is a battle going on between YouTube and Facebook but it’s worth posting video here too. Facebook can soar in the short run and is outperformed by YouTube in the long run. So think about posting to both. Optimum time: 21 seconds.

Twitter direct. Like Facebook, Twitter is liking that you post video direct to itself from the Twitter mobile app. But annoyingly, it’ll only let you upload a video from elsewhere if you are using an iphone.Optimum time: less than 30 seconds.

Instagram direct. There is a tendency for organisations to sit back and think that YouTube, Facebook or Twitter means the internet is covered. What hogswallop. If you know your audience you’ll have an idea which platforms they’ll be using. If instagram or snapchat is on their wavelength then think about how you’ll be using those channels first. By doing that you’ll have an understanding of what video may work.Optimum time: Instagram was up to 15 seconds maximum but now can be 60 seconds. Doesn’t mean you should use 60 seconds, mind.

Snapchat direct. Younger people are opting for snapchat. Again, disposability rules in the content. The platform now has 10 billion views a day. Organisations who are using it well have got to know snapchat first and make specialised content. It’s not a place to throw your three minute YouTube video.Optimum time: less than 10 seconds.

Email the link internally. Once you’ve posted the video cut and paste the URL and send it to people. Embed it in the weekly email. Or send it to the 10 people in the team you’ve featured. Invite them to share it and you can start to tap into your staff as advocates. YouTube links are good for this.

Embed in a webpage. It never fails to surprise me that video carefully shot and posted onto social channels then never makes the webpage. If you look after a museum, embed the video onto the right webpage so when visitors come they’ll have more than just the opening times to look at.

A staff meeting or event. You have an audience of people corralled into a room. Of course you should show them the film you’ve made.

A link attached to a press release. If you’re sending out a press release it is becoming increasingly important to add a video or an image to it to register an interest with a reporter. Even if it’s a short video it’s worth doing.

Target influencers. If the blogger, the reporter or the big cheese are people you’d like to see the video don’t hope that somehow they’ll pick up on it. Email them direct. Tweet them direct. Tap them on the shoulder. “I’ve got this video that I think you’ll like.”

On a welcome screen on a loop. If you have a reception or a place where people gather show the video on a loop. You may want to screen it with the sound off if you’ve only got 30 seconds of good footage. Think about silent film techniques and sub-titles.

To learn more about planning, editing, shooting and posting video using a smartphone come to a comms2point0 essential video skills workshop.

Dan Slee is co-creator of comms2point0.

HOT DIGITAL: What lesson does the decline of print journalism have for comms and PR?

18968690604_ffda899120_bYou know the good old days of newspapers have gone, don’t you?

You know that the press release is at best dying too?

If you don’t, here are three more nails for the coffin.

Firstly, the digital first Manchester Evening News have been telling PR people, apparently, they won’t look at what you send unless there is an image or a video attached.

Secondly, when Birmingham New Street re-opened central government comms people by-passed the Birmingham Mail and the BBC and went straight to the Birmingham Updates hyperlocal site with a video for their 200,000 Facebook page.

Thirdly, the Independent newspaper is to scrap its print edition and concentrate on the web. ‘There are not enough people,’ Independent editor Amol Rajan wrote ‘who are prepared to pay for printed news, especially during the week.’

A downward spiral for print

But it’s not just one national title that’s fading from print. More than 300 have closed completely in the UK in the last 10 years.

Brian Cathcart, a journalist professor and Hacked Off co-founder on the day the Independent announcement was made wrote in The Guardian mapped the decline:

“Trace the downward curves of print sales over the past couple of decades and then extend those lines into the future: you will find they all hit zero at some point in the next 25 years or so – and of course they will have to cease publication long before that zero moment comes.

“Indeed for most people under about 25 it is already extinct – a couple of years ago I stopped talking to my students about newspapers because even budding journalists don’t see the point of buying a wad of newsprint every morning.

“The grand tradition of newspapers, sometimes noble sometimes shameful, is coming to an end. Connections that go all the way back to Gutenberg are fraying and we will soon be left with little more than old people’s memories.”

But let’s not be sad

I love newspapers. I worked on them for 12 years and started my career on a Staffordshire weekly carrying pages of type on a hot metal newspaper that used 1880s technology. I’ve had printers ink under my finger nails. It’s sad to see an industry in decline. But watching this trend for communications and PR people is a red herring.

People aren’t consuming the media through newspapers in print or web in the numbers they were.

The future of news debate, I once heard it said, is the most boring debate imaginable. The only people having it are hacks and ex-journalists. Everyone else was already hearing Osama bin Laden was dead on Facebook.

Stats confirm it. Ofcom say the average UK adult spends 15 minutes a day reading newspapers in their hand or online. That’s just over half the amount of time they spend scrolling through their Facebook streams and on their other social media sites. Newspapers are also the least popular way of getting news.

Yet there is an unhealthy fixation with the newspaper industry in some parts of public sector communications. The tyranny of the local newspaper frontpage is a thing.

Print may go but journalism evolves. This is the death of a redundant medium and not the message, Brian Cathcart in The Guardian says. He’s right.

The lesson remains the same

But communications people shouldn’t smugly ignore the lesson here. You may not have to live or die by newspaper sales. Your .gov website may be well placed for SEO. But nobody is queueing up outside their town hall, head office or headquarters for their press release. They’re too busy reading the BBC website, watching a 20-second Facebook video or finding out the football score on Twitter.

Newspapers have woken with a jolt to realise that shorter, sharable, engaging content is what people want. Communications people should pay heed.

The lesson remains the same. Change and get new skills or be irrelevant.

Credit to Albert Freeman for spotting the Independent editor’s comments.

Picture credit: Peter Burka / Flickr / https://flic.kr/p/uUcuRJ

15 predictions for public sector comms in 2016… and one for 2020

3747527884_81f7e9d19a_zThe best political reporters don’t make predictions, Judi Kantor once said.

So, seeing as I’m not a political reporter for the last few years I’ve made predictions about what may happen in my corner of the internet.

Looking forward, 2016 will be my seventh year of blogging, my 23rd year in and around the media industry and fourth year in business. I’m struck by the pace of change getting faster not slower. It’s also getting harder.

Last year I made predictions for local government comms that both came true and failed. Ones I got right? Some councils no longer have a meaningful comms function. Evaluation become a case of do or die. People who bang the table and say ‘no’ to stupid requests will stand a chance. Those who don’t won’t. There are fewer press releases. Video did get more important. Customer services, social media and comms need to become best friends. Facebook pages did become less relevant unless supported by a budget for ads. Linked

I was wrong about some things. There was experimentation with social media and new platforms like Instagram, whatsapp and snapchat were experimented with. Not nearly as much as people need to.

The jury is out on content being more fractured. There are still too many central corporate accounts and not enough devolved. I’m still not sure that enough people are closing failing social media accounts.

Public sector comms in 2016…

For the last few years I’ve looked at social media in local government. But the barrier between digital and traditional has blurred and the barrier between sectors also blurs so I’ve widened it out.

The flat white economy will form part of the future. Economist Douglas McWilliams gave the tag to web-savvy freelancers and start-ups with laptops. To get things done in 2016, teams buying in time and skills for one-off projects will become more common.

There will be more freelancers. There’s not enough jobs to go around and more people will start to freelance project to project. Some will be good and some bad.

Video continues to grow massively. For a chunk of the year I talked about Cisco estimating that 70 per cent of the web would be video by 2017. By the end of the year some commentators said that figure had already been reached. People are consuming short-form video voraciously. But can you make something that can compete with cute puppies?

LinkedIn will be the single most useful channel for comms people. Twitter is great. But the convergence of job hunting, shop window and useful content will push LinkedIn ahead.

Successful teams will have broken down the digital – traditional divide. They’ll plan something that picks the best channels and not have a shiny social add-on right at the end.

Say hello to VR video. By the end of 2015, the New York Times VR – or virtual reality – videos broke new ground. These are immersive films viewed through a smartphone and Google cardboard sets. By the end of the year the public sector will start experimenting.

The most sensible phrase in 2016 will be: ‘if it’s not hitting a business objective we’re not doing it and the chief exec agrees with us.’ Teams of 20 have become teams of eight. You MUST have the conversation that says you can’t deliver what you did. It’s not weakness. It’s common sense. Make them listen. Or block off three months at a time TBC to have that stroke.

‘Nice to have’ becomes ‘used to have’ for more people. As cuts continue and widen more pain will be felt by more. Some people don’t know what’s coming down the track.

People will realise their internal comms are poor when it is too late.  Usually at a time when their own jobs have been put at risk.

Email marketing rises. More people will realise the slightly unglamorous attraction of email marketing. Skills in this area will be valued.

As resources across some organisations become thinner the chances of a fowl-up that will cost people lives increase. It probably won’t be a one-off incident but a pattern of isolated incidents uncovered much later. The kick-back when this does emerge will be immense. For organisations who have cut, when this emerges the comms team will be swamped. At this point the lack of functioning comms team will become an issue and the pedulum may swing back towards having an effective team. For organisations who have retained a team, this will be a moment to prove their worth.

Comms and PR continue to become female. A trend in 2015 was the all-female team. This will eventually percolate upwards towards leadership.

Comms and PR will get younger. Newsrooms when they lost senior staff replaced them with younger people. This trend will continue to be replicated.

As the pace of change continues training and peer-to-peer training will never be more important. Teams that survive will be teams that invest in their staff. And encourage staff to share things they are good at.

Speclaist generalists will continue to be prized. That’s the person who can be really, really good at one thing and okay to good at lots of others.

And a prediction for 2020

Those people with a willingness to learn new skills and experiment will still have a job in 2020. Those that won’t probably will be doing something else. Don’t let that be you.

Creative commons credit: https://flic.kr/p/6Ha4tJ

We Need to Reboot Twitter Events

3887881562_265de98f19_zI’ve been thinking for a while that 24-hour Twitter events have driven up a bit of a cul-de-sac.

You know the sort of thing. An organisation tweets what it is doing for 24-hours and shines a light on unsung heroes. You learn things you didn’t know and then the timeline moves on.

Back in 2011, I was part of an award-winning team at Walsall Council that ran this first one in local government called #walsall24. We encouraged teams from across the council from 6am to join in. There was a countryside ranger talking about what she was doing, scheduled road repairs and events at libraries.

We created a wall of noise and we didn’t even bother to tell the local papers. We just did it. It was the first time it felt like we siezed the channels off production and just did ikt ourselves. I’m still hugely proud of that.

We wanted #walsall24 to be like an Atari ZX81 game. Amazing at the time but quickly outdated. A social Pong, in other words. Pong being the basic computer tennis game with two lines anfd a ball. I’d been thinking just lately that this model hadn’t moved on all that much.

Answering the ‘So what?’ question

The big question that any such event should face is ‘So what?’

In other words, you did all this, but what has changed?

Ideally, what did people do that made a difference? Maybe even how this saved money.

Two impressive grassroots campaigns

Two things just recently have impressed me. Firstly, the #Iminworkjeremy hashtag. Something which evolved ad hoc without organising. This was prompted by Health Secretary Jeremy Hunt’s comments that consultants don’t work at weekends. So, working consultants tweeted pictures of themselves working. It was Twitter at its best.

The obvious ‘so what?’ of that is to challenge a statement and to reach out to others who are in the same boat.

The second thing that impressed was the Remember Srebrenica campaign in the UK which has strives to ask people to remember the genocide of more than 8,000 Muslim men and boys murdered by Serbs in the bloody Balkans civil war. It was a simple ask. Pledge that you’ll remember them and an online and offline campaign co-incided beautifully.

NHS and commscamp

Several weeks back Amanda Nash pitched a great session at commscamp where she crowdsourced ideas for an NHS-wide event. She and others will make a success of it whatever they do. They’ll find solutions and make it fly.

The session spoke of the need to let people inside and outside the NHS join in. It also mentioned that sometimes they may need to shadow staff to give a flavour of what they are doing.

But I wonder, is there an NHS thing that can galvanise people, bring people together and make an appreciable difference?

Is there a pledge? A call to action? A promise? Something that answers the ‘so what?’ question?

But at the same time, keep it simple.

That’s for those doing it to work out and for the people behind houjsing day and any social event.

Answer the ‘so what’ question and you can move mountains.

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