LONG READ: It was the memes wot won it and other lessons for communicators from Labour’s General Election win

‘A new dawn has broken, has it not,’ Tony Blair famously said as he addressed supporters at Royal Festival Hall in London as its new Prime Minister.

The Labour operation had deliberately waited until the first golden rays of the morning sun had reached over the Thames to brighten the shot that framed the 1997 Labour landslide.

Their approaches of message discipline and news management became the textbook of how to communicate. 

Yet, everything changes, as Take That once pointed out. In 2007, The Sun sold 3.1 million copies and the News of the World shifted 3.5 million. Today, one doesn’t exist and the other no longer publishes circulation figures. 

In 2024, The Sun’s intervention to support Labour with a lame football-themed frontpage that called for a new manager was met with general indifference and a shrug. It was a bulletin from another era. 

Eighty per cent of the UK population has a social media account where we will graze our entertainment and news will come and find you if its important enough. The very idea of cycling to the paper shop to find out what’s happened belongs in the 20th century. 

My General Election from a different perspective

In 2024, free of being politically restricted I volunteered to work on Labour’s campaign in Halesowen. It was professionally eye opening. 

My first General Election was that Blair Labour triumph of 1997 where I covered it as a reporter for the Halesowen News. Labour fought and won that Black Country seat that fringes the Worcestershire countryside.

As a reporter, the phone would be ringing with calls from candidates most days in the six months beforehand. In the last six weeks, we would have a theme and invite the candidates to tell us what they’d do to handle crime, the NHS, jobs and other perennials. One week, we even got each candidate to submit an example of handwriting with their permission to a retired company director who was the UK head of a graphoanalyst society.

In 2024, The Halesowen News, is no longer based in the town, featured the Labour candidate a handful of times. Print media was an after thought to the campaign.

This was the meme election 

But if it wasn’t local media driving the debate what was? I think I’ve got a meme that can tackle that.

Memes are sharable pieces of content that can make an observation, crack a joke or make a point. Agree? Hit like. Disagree? Fall into the trap and start an argument that will boost the original post with the algorithm.

Both Labour and Conservatives used memes as the sharp spear point of their election message. Activists were signed-up to spread local-themed and national messages across their networks.

Politics has long moved on from 19th century beer-laced election festivals to hustings to newspapers to the mobile phone that you scroll through. Had Blair, Churchill or Attlee being campaigning today they would be all across the meme.

The Conservatives had an app while Labour had a website with downloadable imagery. 

But for all the officially-shaped content there was also a blizzard of combative unofficial content that would never have got past the approval process. Reform have a downloadable profile picture that’s all about spreading the branding. 

The Sun boasted in 1992 that ‘it was The Sun wot won it.’ In 2024, if there was one thing more important than another maybe it was the meme election.

But…

This was also the anti-meme meme election 

Need a message? Here, have one. Then move onto the next thread. To counter that there’s the anti-meme meme. You’re making this point? Here’s a meme that pricks your balloon.

There was plenty of this in the meme wars that raged across the internet and in particular in community Facebook groups and Nextdoor.

Back in 2019, I ran some research that showed big ‘P’ politics did not sit well in community Facebook groups in the run-up to the General Election which Boris Johnson won for the Conservatives. However, small ‘p’ politics was often fine and the angle to approach the national issue. The person complaining about not being able to get a GP appointment was the wedge to start talking about which side of the argument you’d favour.

As the campaign went on, it was clear that even more subtle ways to get past the admin gatekeepers was needed. In particular I was impressed at the Stourbridge resident who offered the olive branch that this really was all about love and used the highly incendiary shot of Matt Hancock kissing an aide during COVID in breach of COVID regulations.

Nextdoor were particularly adept at throttling the algorithm on content that may have mentioned elections. 

This was the AI election (sort of) 

In 1924, the Daily Mail printed the Zinoviev letter. This quoted an emissary from the newly-formed Soviet Union that spoke in support of the Labour Party which was knocking on the gates of Downing Street. It alarmed Middle England. It was a fake. But the public didn’t know this until after the election.

A century later, there was no AI-generated equivalent that pointed an accusing finger at a Labour Leader poised to take power in then last few days. This doesn’t mean that there wasn’t AI if you went looking for it. 

The big warning that AI was going to flood our timelines with misinformation and disinformation didn’t land this time.

What we did see was a lot of ‘patriotic’ right wing AI art of Reform’s Nigel Farage and more racist content that was also called out. It was clearly artificial. But both Conservative and Labour also created memes that showed opposition figures in unreal scenarios. Labour using Rees-Mogg’s face to show what it would look like to wake up next to him if there was five more years of a Conservative government.

Was the Rees-Mogg image made with AI or just PhotoShop? I don’t know. It’s hard to tell. But that’s just it. It’s supposed to be hard to tell. It was definitely not real. 

There was also the fake TikTok videos of leading politicians playing and commentating on Minecraft. To be really effective in their manipulation they have to carry a grain of truth. This couldn’t have pulled the wool over anyone. So, harmless then? Yes, largely. But it does nothing for building up politics as a worthwhile and noble profession.

More worryingly, The Guardian pointed to one example of AI tools being used to manipulate audio recorded on a Ring camera. This footage was shot which captured Labour supporters calling to deliver a leaflet. The candidate who posted it alleged a racial slur. An analysis of the recording showed anomalies. 

This was the TikTok election

Big noise was made about the role TikTok would play. The Guardian have written this excellent balanced piece which puts the platform into context. Ten per cent of people get their news from TikTok and this could be a traditional broadcaster such as the BBC, a new entrant like ‘Oh, God What Now?’ or The News Agents or a citizen journalist.

Aside from that, the parties themselves were active creating content specifically for TikTok that looked and felt unlike video from other places. 

This was the podcast approach election

I heard an episode of Radio 4’s ‘The Westminster Hour’ during the campaign. It was dreadful. Set piece lines to take deployed against each other by rival MPs not yet famous enough to have won their spurs.

The only Leaders’ debates that looked anything other than painful was Sky News in front of an audience whose laughter stripped past the lacquer of pre-prepared interviews. I cannot think that the set piece interview as it stands has any life left. It has been sanitised to death buried with a green pharmacy cross on its grave.

Yet, the informal podcast approach taken by programmes such as Electoral Dysfunction with Beth Rigby, Tory Ruth Davidson and Labour MP Jess Phillips or the genre-defining The Rest is Politics with Alastair Campbell and Rory Stewart are far more engaging. 

It was the clipped-up news election 

So, if print media is largely irrelevant does this mean that journalism is dead? Of course it doesn’t. It just means that the news will find people in clips that are seen online by far more who watched the original. 

Keir Starmer’s stumble on Bangladeshi immigration cost his Party a big chunk of the Bangladeshi population across Britain, for example. Even the local journalism turned into sharable content.

And finally

If you think all this is just political communication and it won’t affect you as a communicator think again. Political campaigns, as I’ve said many times, are a petri dish for innovation. 

The memes played a role but so did other factors. I can focus on the digital element but the door knocking, data gathering and get the vote out operation was all part of it.

Several of these approaches with a degree of imagination I can see working across the public sector. History shows that new tools which are at the bow wave in an election often become firmly part of the toolkit.

GENNY LEC ’24: This time, there will be no one single image there will be social media ads, memes, screen grabs and trolls

General Elections in the UK used to be so simple. It was a party political broadcast, poster sites and leaflets. Not any more.

In 2024, there will be no defining ‘Labour isn’t working’ ad poster on every roadside poster site.

What’s happening instead is 14,000 tailored social media ads in the six weeks before the first three days. Each of those will be delivered to you based on your age, habits and beliefs as you scroll.

Much of what will drop through your timeline will be video. That’s certainly the message of an analysis of Labour and Conservative ad spend so far.  

As a communicator, elections are rather like the World Cup for football fans. Stories are told and new heroes and villains are made. But most of all I love that they are a petri dish for new communications tools.

In 2008, it was a creative use of email that gave the edge to Obama and social media that took him back to the White House.

But what will 2024 bring?

It’s absolutely not all about the posters

In 1979, analysts pointed to one single comms tool that made the difference for Margaret Thatcher. It was a roadside poster. Saatchi & Saatchi’s clever play on words ‘Labour Isn’t Working’ poster captured a national mood.

Even in 2010, the poster was still a vital part of the election armoury. Strategists of the governing party would book key poster sites to get a headstart and squeeze out the opposition.

The poster ‘We can’t go on like this. I’ll cut the deficit not the NHS’ was the defining image as Labour lost power. In the image, there is the fresh faced David Cameron. The Brexit vote was still ahead of him and everything seemed possible.

But in 2024, where are the posters? 

Have you seen any?

It’s all about the troll

Social media has democratised the information process. 

When Rishi Sunak called the snap General Election 2024 in Downing Street he did so in a downpour. Umbrella-less his words were drowned out by a soundsystem playing the 1997 Labour anthem ‘Things Can Only Get Better.’  

Of course, the footage of the Prime Minister being drowned out went truly global and truly viral. It’s noticeable that none of the main leaders have gone anywhere near members of the public. There have been no walkabouts through home countries shopping precincts. No wonder, with smartphones everywhere a heckler can command the news headlines.

This audio trolling only reflects the trolling and noises off that are posted across the broader internet. Sometimes this is good natured heckling. Sometimes it is abuse.  

It’s absolutely all about the meme 

Bleeding in from the Rishi Sunak announcement it’s clear that the internet meme has become a key way to shape opinion.  

There were many memes marking the damp Downing Street moment. 

This one inspired by the cult British classic ‘Withnail & I’ caught my eye. 

In the film, a bedraggled Withnail, the unemployed actor flags down a passing farmer on tractor. “We’ve gone on holiday by mistake,” he says before begging for fuel and wood. He is the piteous city dweller out of his comfort zone and suffering from his lack of planning.

In the meme, it pokes fun at the Prime Minister’s rained on appearance.    

It’s fascinating to think that in 1979, it was ad execs who were capturing the mood visually. Now, its being done for free by a battalion of people armed with smartphones. 

Indeed, it’s not just people who are looking to tap into this instant and ephemeral way of communicating. They are not built to last. They are built to click. 

But, wait. The main parties are at it too. 

Here’s a piece of content from the Conservative Party that steals from the Scoobedoo meme where someone is unmasked as the real culprit. 

I’d say it saves on the bill for creatives. However, I’d expect that the sentiment captured in the meme will have been shaped by focus group feedback. Then the feedback will have gone through the creative process. The answer is different because we as media consumers consume differently. 

But stopping to think about it, this isn’t just a preserve of a political party. I’ve started to see this tactic used in other places online, too. TikTok is to blame. The platform is all about taking content and then remixing it. TikTok’s own editing tool Capcut allows you to do this easily by giving you a library of memes to work with. What may have taken hours now takes seconds.   

It’s about the email to supporters

Each political party uses a variety of channels. For supporters, the parties are using email to motivate the troops and encourage them to get their credit cards out.  

Every message has a call to action to donate. Which can be wearing.  

It’s about the screen grab

This is bad news for the Prime Minister but the launch image of the wet politician in Downing Street feels like it has the makings to be epoch-defining. The screen shot taken from the armchair is out running round the world before the rebuttal team have got their boots on. 

It’s not about  the party political broadcast 

Before the internet, the only way a political party could get a film in front of people was the party political broadcast. 

The main channels were obliged to carry a short film from the main parties. Like this on in 1997 by the Liberal Democrats featuring John Cleese.

They were, looking back,  almost universally loathed. The words from the channel announcer ‘there now follows a party political broadcast by…’ prompted mass channel switching. The themes of these films were more of interest to political correspondents than the average punter. 

Ofcom still regulates them under the Communications Act 2003 but I’m struggling to see the point. 

It’s absolutely about the social media ad 

The battleground for political messaging has never been stronger than with the political ad. 

However, Facebook’s ad library shows that this is not about one image to rule them all. This is about creating and posting multiple pieces if tailored content for different audiences. 

I run a report of the Conservative Party’s ad library. In less than two months they have created a staggering 2,887 ads across Facebook, Instagram and interestingly WhatsApp. Each one has a tailored audience and a tailored message. Some were aimed at 18 to 24 while others were marked 65+.

Meanwhile, the Labour Party have posted five times as many ads in the same period with 10,405. 

Annoyingly, there isn’t an easy way of seeing the level of spend as the data just gives upper and lower levels of ad spend. But a trawl through the data shows each ad is often supported by a few hundred pounds. 

The construction of such an effort requires science, money, research, ad creation skills and more money.

It’s possibly about AI

The smart money talks about elections being especially vulnerable to bad actors who may use tools to create fake content that can derail a campaign. Fake audio will be the biggest threat. But with the pace tools are developing it will be interesting to see how they may arrive.

Conclusion

Things are changing and continue to change. That’s just how it is. Communicators would be well served to be watching how the political parties use the platforms. What was once experimental can quickly become the norm.

But while our eyes are taken by the new approaches and new tools there remains an army of foot soldiers who are out delivering leaflets and knocking on doors. The actual landscape of streets, houses and flats is mapped and logged into supporters, don’t knows and absolutely nots. This off-line battle will be taking place alongside the online one.