Human comms can come in different shapes and sizes from the deliberate to the instinctive.
One lovely example of the instinctive is from Hampshire’s Fire and Rescue Service.
They have many stations equipped with social media accounts to keep people informed and educated. When fire broke out at a church Rushmoor fire crew tweeted the information.
A worried social media user enquired about a memorial bench at the church.
Happily, the crew took a few minutes to find the bench and tweet an assurance with an image.
I know the value of memorials like benches. They can take huge importance.
So, for fire crew to take a few minutes to be human is excellent.
Be more human.