30 days of human comms #79 The A&E matron tired of abuse from patients

We are in a difficult stage of the pandemic with tempers fraying.

NHS staff are feeling the brunt and the days of clapping for carers for many feel long gone.

“I think we generally feel that people don’t see us as humans.” Rachel Heeley, A&E Matron at Northumbria Specialist Emergency Care Hospital, talks about the barrage of verbal and physical abuse staff at her hospital are experiencing on a daily basis.

The power of this is hearing directly from a nurse.

These are her words.

It shows that human comms comes from the heart and without side or spin. They can’t be polished. That these words have gone through the medium of media interview gives an extra layer of acrutiny.

Bravo, Rachel and bravo Northumbria Specialist Emergency Care Hospital.

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