Look, this is lovely. This is exactly what good social customer services is supposed to look like. Warm, engaging. And two way.
What would have happened in the olden days? A formal letter? A puzzled look?
This man is very cross about tea not growing in Yorkshire. Can someone please let him know that everything’s OK? He’s not listening to us. https://t.co/FR2ytWdM5V
— Yorkshire Tea (@YorkshireTea) December 5, 2016
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Bravo, Yorkshire Tea, bravo.
.@danslee I *love* @YorkshireTea. I want to work for them.
— Well Chuffed Comms (@wellchuffedrob) December 6, 2016
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