For a while now, I’ve argued for the need to be more human in your comms.
In the public sector, this is especially important as more than 1,200 services are delivered to people.
What is human comms? You’ll recognise it if you see it. It’s engaging and it connects. Sometimes it delivers a message. Sometimes it just works to show that human beings also work in an organisation, too.
I’ve blogged before about the need to have a mix of content in your social media channels to make them work. If you are 80 per cent human and 20 per cent call to action, that’s fine.
So, an experiment, for 30 days I’ll find a thing a day that looks human.
#1 Dudley Council’s Spoiled tea road sign
This has long been a favourite of mine. More than a decade ago, Dudley Council built a new road around Castle Gate in the town. How could they get motorists to take a different route home? Easy. Talk to them in Black Country.
The sign read:
“If yowm saft enuff ter cum dahn ‘ere agooin wum, yowr tay ull be spile’t.”
After living in the Black Country for almost 20 years I know this translates as:
“If you are silly enough to come down this road you will take so long your tea will be spoiled.”
Can you remember a single lesson from when to at school? Not the dates and fact you learned but the actual lesson that delivered them?
For me, one stands out above all others. The day of the Unexpected Door Opening. It features a threat, a German teacher and a comms message I’ve never forgotten.
The background
It was when I was aged 13 at Walton High School in Stafford. Picture the scene. A 60s teaching block.
Every German lesson would descend into chaos. The boys would fire paper missiles blown like darts through adapted biro blowpipes. The girls would talk to each other and at the front our teacher slowly having a nervous breakdown. Shouting was the only way she could make herself heard. She shouted a lot.
Until the week of the Unexpected Door Opening.
You see, our language classrooms had interconnecting doors. Right at the front of the classroom next to the blackboard. It led to a neighbouring clasroom.
It had never opened before but this week the door opened. Unexpectely. Into the din, noise and chaos walked Mr Sampson.
The threat
Mr Sampson was a grey haired teacher about 5’10” tall with blue eyes, glasses and a blue jumper. He’d been at the school for years and knew how children’s brains worked. He was dangerous. Why? Because you couldn’t con him. And his put downs could make the hardest kid look like an idiot and we all knew it.
I paused. We were for it now.
Gradually, the room fell silent. Like an orator waiting for a pin to drop the tension built and Mr Sampson waited to speak.
“Thank you, Mrs Kemp,” the newly arrived teacher said in a quiet voice. “I’ll take over from here.”
I felt the dread of the impending bollocking.
But it didn’t happen. Instead Mr Sampson for the final nine minutes of the lesson told us of the importance of making eye contact in an interview. Don’t look at the floor, he told us. Look them in the eye. But it’s hard to look people in the eye, he said. Because it can be off-putting and they can tell if you are not telling the truth. Some cultures think you can see into people’s soul. So look at the point between the eyes instead. He went into detail about interview posture and how to come over well. We all listened with complete attention. We were winning. He’d forgotten why he’d come in. Or so we thought.
The bell rang.
Thank God, we were off the hook. And we made to put our stuff away.
“Stop,” he said quietly.
We froze.
He paused.
He had us right where he wanted us.
“If I have to come through that door again, I will fucking kill each one of you,” and he looked each one of us in the eye. Right in the eye. Individually. One by one.
Next week we were good as gold. The week after that we were too. But on the third week, the noise levels rose. The interconnecting door handle started moving.
Shit.
We were fucking dead. But the door handle stopped. We froze. Ten seconds passed. The tick of the clock. The beat of the heart. And slowly the door handle returned to its original position.
A long sigh of relief. Like a timebomb that had stopped ticking with three seconds on the clock.
The lesson
It’s message? From Mr Sampson: “Don’t think I’ve forgotten.”
We were as good as gold from then on.
But what’s the comms message? Be clear on your promise and follow through.
And look people in the eye when you’re delivering the message. Individually. One by one. It’s more effective that way.
A few years ago I did the PR for the most famous man in Walsall you’ver never heard of.
Sure, the borough is not over-stocked with famous people. Three Men in a Boat author Jerome K. Jerome came from the place and so did Noddy Holder, swimmer Ellie Simmonds and drum and bass pioneer Goldie. All good within their own field, sure.
So, in that list most people wouldn’t add Steve Jenkins.
Steve who?
You will have bought, listen to or hummed any of the more than 150 top 40 hits he was connected with. Think Billy Ocean, Steps, The Stone Roses, Backstreet Boys, N*Sync, Steps, Kylie Minogue. They wouldn’t be where they are without Steve Jenkin’s role in the machinery behind them.
Steve started his career in the music industry in the 1970s with The Beatles’ management company before moving through the industry to become MD of Jive Records. He did the promo for Stock Aiken and Waterman. He was part of a team who signed an unknown Britney Spears. In the industry he was one of the most powerful men for a very long time.
How did I get to know him?
He’s proud of Walsall so we staged an exhibition of his gold discs, fan memorabelia and the social history of pop music. It was great. He brought Pete Waterman along and a load of others.
So what?
I was reminded of him by this YouTube interview he gave where he talked about the slightly dark art of targeting record shops that featured in the chart returns. His team would go from store-to-store, offer free records for display and then quietly move them to the front of the rack. So, people browsing through ‘K’ would be met with Kylie Minogue straight away, for example. As Steve says, this was all above board and would only have a marginal impact. But if persued energetically it maybe the difference between a new chart entry at 29 and 35.
Here he is talking about it:
So why is that on a comms blog?
Simple. During the months of working on the exhibition one thing above all struck me. He was a geek. In the best sense of the word. He was a geek about the pop charts in the 70s, 80s, and 90s especially. He knew everything about it. How it worked. How it didn’t work. Because he knew it backwards he knew where the difference could be made. So, he knew when to release a record and which Woolworth stores to promote it in. Him and Pete Waterman would plan the promo campaign for bands while on the way to Walsall games.
He was a joy to do press with. Five journalists would spend 20 minutes with him one after another and all leave with a brilliant different anecdote, He has an autobiography you may like.
If only the social web was around when we ran the exhibition. We could have by-passed everyone and gone straight to the fan sites.
Take this lesson from him… know your stuff backwards. Kick the tyres. Learn. See what others do. See where you can get better. Experiment. Be bold.
Above all, pick a subject. Love it. Be a geek on it. Know it backwards.
Here’s the slide I keep coming back to and have done for months.
W. Edwards Deming was an American engineer, statistician, professor, author, lecturer, and management consultant. His work has been acclaimed as being one of the key factors that led to the Japanese industrial boom from 1950 to 1960.
He is absolutely right. Without data you are just another person with an opinion.
During my career I’ve not always appreciated this. My career has been a struggle between thought and action. As a journalist, I was measured by action. Write the story, get the scoop. Long term planning was literally tomorrow.
But as I’m often now taking the bigger picture I see the value of data to help you calmly make decisions.
The problem with data is that it doesn’t kick the door down and demand you send out a press release. It’s dull. It’s a pile of numbers. Yet, what stories it can tell you if you spend long enough panning for it like a Klondike fontiersperson hunched over a pan rext to a running stream.
Good data can save a life.
It can tell you, as I heard today at the Association of Police Communicators conference, that abusive behaviour starts in the teenage years. So, comms has been targeted at teenagers that abusive relationships are not acceptable because the data said that’s when offenders start.
So shouldn’t you spend more time panning for data?
Sometimes it’s tempting to say that better PR can make up for anything… but that’s just a big fat lie.
Take Aston Villa Football Club. They’re a team that has just been relegated from the top flight of English football with four games of the season left.
This was the football equivalent of the Charge of the Light Brigade only with none of the honour, heroism and poetry. This was not a rush towards the Russian guns with lightly armed horses to maintain a reputation. This was a dash towards a brick wall in an ice cream van. Driven by a bloke in a circus clown’s outfit. Blunders to the left of them, fowl-ups to the right. Into the valley of PR nightmares they rode.
It’s tempting to feel truly sorry for the actual PR team at Aston Villa who have had to all too often pick-up the pieces. How much of a thankless task must that be?
However, in the interests in learning from failure, here are some lessons.
You cannot polish a turd
Yes, PR can do much. But if the product is broken all the PR and comms in the world can’t make up for it. If the owner isn’t interested and a string of bad appointments have been made there really is very little you can do.
I’m reminded of Robert Phillips’ ‘Trust Me PR is Dead.’ His advice to a burger chain facing flak for excrement traces in their burgers was not to talk about the community grants they gave and corporate social responsibility. It was to stop putting crap in the burgers.
Speak truth to power
Of course, what you say may not always be welcome. But honest, diplomatic feedback of what your customers are saying should be given house room. If the customers are angry about something it’s as well to know early. You won’t be welcomed in the short term, but speaking truth to power is a role of the comms person.
What happens on a night out…stays on Twitter, Facebook, YouTube
Aston Villa players carved out a special place for themselves through the season by being spotted ‘tired and emotional’ in a range of places. Jack Grealish started the trend pre-season in Tenerife. He then added Manchester to the list after losing to Everton.
Know how to spell
Eyebrows were raised when Frenchman Remi Garde was plucked from the French league to become the man who was going to save Aston Villa from a spiral of despair. In fine tradition the club took to the internet to orchestrate a welcome campaign.#welcomeremy the image on the club website read. Perfect. But his name was spelt wrong. It was Remi.
Know when to be humble
Defender Joleon Lescott has got very rich playing football for a number of clubs including Manchester City. A player who has won a handful of caps for England he has cashed in on the Premier League era. But after losing and getting abuse on Twitter he responded by tweeting a picture of his new car. Then he hurriedly deleted the car and blamed the fact that his pocket had accidentally tweeted the image.
Beware the corporate re-branding
Of course, a new look can breathe life into a new brand. But when the chips are down it can lead to criticism. You have taken your eye off the ball looking at fancy marketing stuff when you should be looking at the basics. Like winning games. Unfair? Perhaps. But perception is everything. So when Villa rebranded for £80,000 losing the traditional motto ‘Prepared’ from the badge they were open to criticism. Especially as they looked so unprepared losing every week.
Follow back… don’t unfollow
On social media, it costs nothing to follow someone back. On a basic level it says that you have been recognised even if your content isn’t slavishly being read. So as a time of the season when Villa needed all the friends they could mass unfollowing 47,000 fans on Twitter wasn’t the best thing to do. The reaction was not positive. Don’t do it.
There is no such thing as off-the-record
With Aston Villa relegated former player and radio phone-in host Stan Collymore laid into some of the more under-achieving players. Singling out Joleon Lescott the car tweeting defender responded by Twitter direct message privately offering to meet and sort things out as men. The screen grab was then tweeted by Collymore.
Say sorry… and mean it.
As the final whistle blew at Old Trafford and Villa were relegated the chief executive Steve Hollis posted an open letter to supporters. It expressed ‘regret’ for how the season panned out and was an exercise in acknowledging responsibility. As an attempt, it was good. No doubt he was hurting. But it would have been far more effective if the word ‘sorry’ had been used.
In the Middle Ages, stocks were used for public contrition. The miscreant was forced to sit there while rotten tomatoes and excrement was flung at them. There’s actually a social role for this. There’s also a place where this takes place today. It’s called the radio phone in. A grovelling apology by the owner on BBC Radio WM may go some way to healing the rift.
The title I was given for the session ‘video: it’s the future’ made me think. It’s actually already here.
It’s been clear for some time that video has been getting more important.
These aren’t bold predictions from industry analysts that may or may not come off. They’re the here and now.
The four reasons for video’s rise
What has convinced me is first anecdotal data of travelling on buses and trains watching people with their mobile phones. Where once they read newspapers now they are on their phones swiping through emails, websites and social media. People’s smartphones have got more powerful. They can watch and shoot their own video. Behemoths like Facebook and Twitter fall over themselves to make video more accessible in your timeline. Besides, we are inherently lazy. We are drawn to images.
The data makes the case
All that is true and where it is confirmed is the data. Ofcom say that 66 per cent of UK adults have a smartphone and almost half are happy to watch short form video. That’s footage less than five minutes. TV is still here. So is TV news. But in the battle for your attention it is getting out-gunned by the clip of a new-born panda. No wonder BBC journalists are being taught how to make more short-form content.
People want to learn
It’s been an amazing experience co-delivering video skills for comms workshops with Steven Davies. People do want to learn and with a few basics they are off making good use of video. The barrier? Often it is the tech and time. An android or an apple device will cut it. A blackberry won’t. As you practice more the quicker you get at thinking through, creating, editing and delivering video.
But where does video go?
Convention has it that YouTube is the only show in town. That’s not the case anymore. Facebook at the moment is rewarding you for uploading video to a page by showing it to more people. Twitter joined Facebook in autoplaying video as you scroll through your timeline. It’s made it easier to post video from your phone. But the idea of making one video and posting it everywhere is dangerous. The optimum time for a Facebook video is 22 seconds and on YouTube far longer. Vine is six seconds and Instagram not much more than 10 seconds. What counts as a view is opaque. On Facebook it is three seconds and YouTube 30 seconds.
The what is next?
We’re moving as fast as the tech is moving. A few years ago watching video on your phone would have been unimaginable. Today? It’s common. Two important steps are realtime and what can be grouped together as virtual reality.
Realtime is the posting video as live. Your smartphone becomes an outside broadcasting truck and as the super-portable clip onto yourself GoPro cameras are now integrated with livestreaming Twitter app Periscope the climber livestreaming his ascent up the north face of the Eiger is now possible. Even with a smartphone you can post within minutes an Environment Agency officer talking during the floods of how the Morpeth dam was working:
Area Manager Marie Fallon has been in #Morpeth today – here she talks about the dam operating overnight last night pic.twitter.com/Z4dym0CLH5
Virtual reality is something I’ve blogged about before. It’s watching footage that sees you standing in the scene and allows you to look down and around. New York Times are pioneering new ways of storytelling.
Facebook’s 360 video allows you to watch footage on your smartphone and move it around to see a different perspective. Footage of US fighter pilots taking off show this. YouTube has also allowed a 360 video and Flickr has done something similar.
But the tech
A few years ago virtual reality could be said to be a niche. Now a Google cardboard headset costs a tenner and allows a more immersive experience. But you can watch just with your tablet or smartphone. It’s not strictly the same experience but you get a flavour.
Two helpful things
We’ve created an ever-updated resource for video and comms. You can see it here.
We also co-deliver workshops for comms people with University lecturer Steven Davies who has worked as a cameraman with BBC and as a filmmaker across the public sector.
Just this week I was reminded that those who run social media accounts for an organisation need extra sets of skills.
To make something work well you need to put body and soul into it. You expose yourself online much more than you do offline. It can be 10 o’clock at night and you are dipping in to respond to a query.
There’s an excellent post on comms2point0 by Emily Taylor on how to deal with criticism on behalf of an organisation. That’s when people get angry about a project that isn’t going down well or some other aspect of what your employer is doing. It’s a great post. You can read it here.
There are anecdotes of unpleasant trolling of staff. Thankfully, that’s rare.
But I’m struck by a dedicated local government officer who looks after a corporate account who told me: “I don’t look at Twitter in the evening now. I have enough of people telling me I’m an idiot between 9 and 5.”
There’s some excellent advice on staying positive online if you are getting cheesed off with your friends’ perfect baby pictures when you are, say, a new parent. Use the off switch. Unfriend. But when you are running a corporate account it’s not so easy.
For five years I ran a corporate Twitter account and was responsible for the training of more than 60 others.
Advice for people who speak online for an organisation
What advice did I give above and beyond the points made in Lucy’s post?
Don’t take it personally.
Count to 10 before replying.
Never argue with an idiot. They bring you down to their level and to a passer-by it’s just two idiots arguing.
Talk to a colleague or a friend if you feel things are getting on top of you. Blow off steam.
Ask – or maybe even let – a colleague to step in and take over for a while.
If you feel it becoming an issue talk to someone and make your line manager aware. Stress is a workplace issue and your employer has a duty to you. Asking for help isn’t being weak it’s being strong.
Have set hours when you will deal with stuff and time when you won’t. You are not on 24/7.
The best political reporters don’t make predictions, Judi Kantor once said.
So, seeing as I’m not a political reporter for the last few years I’ve made predictions about what may happen in my corner of the internet.
Looking forward, 2016 will be my seventh year of blogging, my 23rd year in and around the media industry and fourth year in business. I’m struck by the pace of change getting faster not slower. It’s also getting harder.
Last year I made predictions for local government comms that both came true and failed. Ones I got right? Some councils no longer have a meaningful comms function. Evaluation become a case of do or die. People who bang the table and say ‘no’ to stupid requests will stand a chance. Those who don’t won’t. There are fewer press releases. Video did get more important. Customer services, social media and comms need to become best friends. Facebook pages did become less relevant unless supported by a budget for ads. Linked
I was wrong about some things. There was experimentation with social media and new platforms like Instagram, whatsapp and snapchat were experimented with. Not nearly as much as people need to.
The jury is out on content being more fractured. There are still too many central corporate accounts and not enough devolved. I’m still not sure that enough people are closing failing social media accounts.
Public sector comms in 2016…
For the last few years I’ve looked at social media in local government. But the barrier between digital and traditional has blurred and the barrier between sectors also blurs so I’ve widened it out.
The flat white economy will form part of the future. Economist Douglas McWilliams gave the tag to web-savvy freelancers and start-ups with laptops. To get things done in 2016, teams buying in time and skills for one-off projects will become more common.
There will be more freelancers. There’s not enough jobs to go around and more people will start to freelance project to project. Some will be good and some bad.
Video continues to grow massively. For a chunk of the year I talked about Cisco estimating that 70 per cent of the web would be video by 2017. By the end of the year some commentators said that figure had already been reached. People are consuming short-form video voraciously. But can you make something that can compete with cute puppies?
LinkedIn will be the single most useful channel for comms people. Twitter is great. But the convergence of job hunting, shop window and useful content will push LinkedIn ahead.
Successful teams will have broken down the digital– traditional divide. They’ll plan something that picks the best channels and not have a shiny social add-on right at the end.
Say hello to VR video. By the end of 2015, the New York Times VR – or virtual reality – videos broke new ground. These are immersive films viewed through a smartphone and Google cardboard sets. By the end of the year the public sector will start experimenting.
The most sensible phrase in 2016 will be: ‘if it’s not hitting a business objective we’re not doing it and the chief exec agrees with us.’ Teams of 20 have become teams of eight. You MUST have the conversation that says you can’t deliver what you did. It’s not weakness. It’s common sense. Make them listen. Or block off three months at a time TBC to have that stroke.
‘Nice to have’ becomes ‘used to have’ for more people. As cuts continue and widen more pain will be felt by more. Some people don’t know what’s coming down the track.
People will realise their internal comms are poor when it is too late. Usually at a time when their own jobs have been put at risk.
Email marketing rises. More people will realise the slightly unglamorous attraction of email marketing. Skills in this area will be valued.
As resources across some organisations become thinner the chances of a fowl-up that will cost people lives increase. It probably won’t be a one-off incident but a pattern of isolated incidents uncovered much later. The kick-back when this does emerge will be immense. For organisations who have cut, when this emerges the comms team will be swamped. At this point the lack of functioning comms team will become an issue and the pedulum may swing back towards having an effective team. For organisations who have retained a team, this will be a moment to prove their worth.
Comms and PR continue to become female. A trend in 2015 was the all-female team. This will eventually percolate upwards towards leadership.
Comms and PR will get younger. Newsrooms when they lost senior staff replaced them with younger people. This trend will continue to be replicated.
As the pace of change continues training and peer-to-peer training will never be more important. Teams that survive will be teams that invest in their staff. And encourage staff to share things they are good at.
Speclaist generalists will continue to be prized. That’s the person who can be really, really good at one thing and okay to good at lots of others.
And a prediction for 2020
Those people with a willingness to learn new skills and experiment will still have a job in 2020. Those that won’t probably will be doing something else. Don’t let that be you.
One post from Simon Hope really caught my eye. Is the comms specialist dead? he asks. Do we need to be generalists? You can read it here.
He makes the point that most people join a team with a specialism whether that’s marketing, media relations or social media. However, thinning teams means that people have to turn their hands at a whole range of different things.
But what skills does a comms team need? I’ve blogged about the 40 skills I think comms teams will need. I won’t repeat them here but they range from everything from writing a press release to using data. Just looking at the broad spread of the list it’s apparent that not everyone is going to have all of them. You just can’t.
So, does that mean we should have specialists? Not really. I’ve long argued that we should share the digital sweets.
The aim to have generalists is a good one. But the reality is that some people will still specialise and actually, it’s right that there should be some space so flair should be encouraged.
Looking back, I worked in a team some of whose members in 2008 did not want to learn about social media at all. So, I was defacto spec ialist. I know of one comms person who was sidelined from making videos, crazily, because they were too good at them. The head of comms wanted to forcibly share the sweets. His colleagues didn’t want to learn new skills and the officer in frustration left.
You can aim to have generalists. But there needs to be some allowance to specialise because it’s going to happen anyway. So, a kind of generalist and specialist-generalist. What that will look like in your team is going to be different from another.
But what I believe you must have is a team that has set of core skills and attitudes:
you need to know traditional and digital and know when to best deploy them.
you need to know where the answers are if you don’t.
you need to know how networks work.
you need to embrace change.
you need to be able to experiment.
you need to collaborate.
you need to know what comms you are doing will change things for the better
you need to know how to measure the change for the better.
you need to ask ‘why?’ a lot, say ‘no’ too and be supported in that.
Sound straightforward? In theory it is. In practice, not so. Teams that find a way to do all that prosper and are valued. Teams that don’t wither on the vine.
If you are even half way interested in digital communications then it is something you need to know about. Why? Because making the right decision can make or break your video.
Technology has improved and smartphones have got more powerful. You can now watch – and shoot – video on an iphone or an android device. Facebook has encouraged people, brands and organisations to upload direct to it with the carrot of its audience.
The game significantly changed when Facebook as the world’s largest social media site has thrown its clout behind video. Inspired by a Harry Potter film they invented auto-opening videos as you scroll through your timeline. It’s also a path that Twitter have gone down with videos uploaded through twitter.com.
YouTube and those who have developed channels there have not reacted well to the challenge. One vlogger Hank Green accused Facebook of ‘lies, cheating and theft’ claiming it of being slow to take down pirated content and counting a view at just five seconds as opposed to 30 seconds on YouTube. As with anything with the social web, it’s hard to piece together exact stats.
Be the blue corner and the red corner
For me, it’s less Facebook or YouTube but rather the both of them.
YouTube remains huge. It’s the second largest search engine in the world with three billion searches a month. So it makes sense to upload content there. But Facebook is also huge. In the UK more than 30 million people have accounts and globally, it’s now running at four billion video views a month.
Erin Griffith in her ‘Fortune’ piece ‘How Facebook’s Video Traffic Explosion is Shaking Up the advertising world’ runs through the scientific arguments. You should read it. Facebook has become a place where its worth uploading video directly, she says. In February 2015, 70 per cent of uploads were direct to Facebook – almost three times the number within 12-months.
Why? Griffin says that video is a way to breathe life into your Facebook page. The secretive Facebook algorithm, she says, will show around four per cent of followers your text update, 14 per cent your picture and up to 35 per cent your video. So, video it is.
A thousand different versions of the same video
But armed with Facebook’s pile of user data is where it can get really interesting. The story of car maker Lexus making1,000 different versions of the same content and used Facebook’s demographics to distribute them is mind-blowing. So a male tech-loving car enthusiast saw a different version to the female from Chicago who loves travel.
Anecdotally, Facebook video outscores YouTube for views. In my own stream, a highlights video released when England cricketer Jimmy Anderson became leading wicket taker nets 47,000 on YouTube and 177,000 on Facebook, for example. Elsewhere, that broad trend is being talked about.
Facebook also does better than YouTube in keeping and holding the viewers’ attention. Almost 60 per cent will ‘complete’ a video. This is almost twice that of YouTube. However, videos posted to Facebook tend to be shorter at 44 seconds.
Facebook for trending and YouTube for the long haul
If it’s trending then Facebook video stats do well. But as that fades the only place to find it and where search engines send you is YouTube. So for my money, do both.
Brian Shin CEO Visible Measures describes it:
“If something is hot and of the moment, such as a newly released campaign, the Super Bowl, or even a cultural phenomenon like Fifty Shades of Grey, Facebook and similar social media sites are incredibly effective for driving the spread of timely content due to the trending nature of the newsfeed. But the strength of Facebook to promote trending content also highlights how powerful YouTube remains as a platform for continued viewership.
“If social media platforms like Facebook want to be longer term video alternatives to YouTube, they will need to amp up video discovery and search options within their sites. Because, at this point, the more removed something is from being ‘hot’ the more often YouTube is the only way to find the video.”
The clear trend is for video to be around and growing. Many comms teams have been caught out and are flat-footed by the gear shift. But video represents a brilliant way to engage with an audience via a Facebook page and via people who are happy to consume content on a smartphone.
By public demand we’re running a new round of Essential Video Skills for Comms workshops with Steven Davies. We are in Cardiff on November 12, London on November 26 and Birmingham on January 28. For more information and to book click here.
