BREAKING APP: Nextdoor is putting a toe in news and what this means for the public sector 

That curates egg of a social platform Nextdoor is branching into news reporting.

For those who don’t know, the platform is a community-focused platform that looks to bring people together to share updates about their area.

While it has the whiff of a Facebook group about it Nextdoor users add their address to allow the app to bring them only local messages. 

Now with added news 

In a new development, Nextdoor has gone through a redesign and they have now in the process of adding a number of news providers to people’s feed. 

In the past, Nextdoor has not allowed news organisations the chance to create a page in the way they can create a Facebook page, for example. As a result, when news links have been shared this has been done on an ad-hoc basis by users themselves.

UK Press Gazette talks of Nextdoor have added news as an option to their existing site. Checking this today this hasn’t reached my corner of the internet. However, as the West Midlands does not have a news partnership it makes sense not to update until they do.

Globally, 3,500 news sources have been added. However, an extensive search has revealed only three so far announced in the UK.

In July 2025, they are: 

London – The Standard (Lebedev) 

Kent – Kent Messenger (Iliffe) 

Cambridgeshire – Cambridge Independent (Iliffe) 

Lincolnshire – Grantham Journal (Iliffe) 

In the weeks after launch, Nextdoor say that 80 local news pages have been added. I’d be keen to list them if and when they are available.

Nextdoor’s three new areas on the app

According to a Nextdoor press release there will now be three areas… News, Alerts and Faves.

For news, “trusted outlets are now reaching neighbours directly through the platform, bringing community-focused local journalism to neighborhoods everywhere,” the press release says. From the confirmed list that’s not strictly true just yet.

For alerts, the statement says the alerts will be from council, police or fire and rescue and will allow conversation during critical events. Alerts are already available as partnership agreement, as far as I know. 

If that’s Nextdoor trying to push into the highly competitive WhatsApp group and Facebook group crisis comms landscape then good luck.

For Faves, interestingly Nextdoor refers to 30 per cent of the platform already being local service recommendations. Ai will be used to give a summary response on the best coffee shop based on seven years of data. Great to be faster but so much can change in seven years which can make the answers inaccurate. This is launching in the US first before being pushed to the UK at a ‘later stage.’

What this means for public sector comms

While the idea sounds great, an initial launch of three titles will not uproot many trees just yet. Starting small before rolling out makes sense. But The Standard in London has shown no interest in covering local news in London boroughs for decades so it’s also not likely to make much difference.

Three of the 30 Iliffe titles also won’t make that much difference. The Standard in London doesn’t cover community news. However, to cut some slack, this is a toe in the water as opposed to a wholesale reinvention.

But if the scheme is successful, this could increase visible scrutiny of the public sector which has shown to be healthy for the democratic process. It would also mean that media relations becomes a bit more important day-to-day as opposed to in an emergency. 

What Nextdoor already is

One of the great things about Nextdoor is the partnership agreement they can offer to public sector organisations. If they sign-up their content is pushed straight into people’s feed. This is an absolute God send to an organisation struggling with algorithms.

Not only that, but people can send messages ward-by-ward as well as town, city or county and that’s powerful.

What Nextdoor is not so good at 

I mentioned the Curate’s Egg at the top of this blog. In a nutshell, the downside is the data on who uses the platform isn’t great. Ofcom in a single line described Nextdoor’s audience as being over 55s. But Ofcom don’t drill into the platform’s audience in the way they do with other platforms. 

That’s not Nextdoor’s problem, of course.

There is some data that appears to show that more than 10 per cent of over 55s get their local updates on local government from Nextdoor. This is sizable without being gamechanging and the figures lag behind their main rival which are Facebook groups.

Nextdoor are not particularly great at sharing numbers, either. The cynic in me says this is because the numbers are not for shouting about. But as a consultant this does leave me stuck when advising on what channels to use. 

After publication, Nextdoor got in touch to say that as a publicly traded company, most of our stats were global. However, they claim 10 million users, with one in four in the UK and one in three households in London.

The only acid test for public sector people is to experiment and keep a close eye on numbers.

The development with news providers means that the public sector may soon more widely have a conflicting voice. It’s not clear if comms teams will be able to even see them in their partnership agreement dashboards. 

One to keep an eye on. 
I deliver training to help you make sense of the changing landscape ESSENTIAL AI FOR PUBLIC SECTOR COMMS, ESSENTIAL COMMS SKILLS BOOSTER, ESSENTIAL MEDIA RELATIONS and ESSENTIAL VIDEO SKILLS REBOOTED.

Creative commons credit: By Hampstead High Street, 1988 by Ben Brooksbank, CC BY-SA 2.0, https://commons.wikimedia.org/w/index.php?curid=130693367

This has been updated after publication to clarify that Nextdoor have updated their current platform rather than build a new one and also updating the press release link. I’ve also updated the 80 news platforms available.

NEXTDOOR DATA: How influentual is Nextdoor becoming?

Landscape

Nextdoor has been quietly making a mark in communities across the UK. Communicators now need to take a long look at this platform. Lucy Salvage has been comparing the Nextdoor v Twitter data.

Forget Twitter. Nextdoor is the social media platform you didn’t know you needed.

Following on from my previous guest blog post on Nextdoor vs Facebook (April 2021) I’ve been doing some further research into how the newer social plaform compares to our old faithfuls.

We’ve known for a while now that the Twittersphere isn’t once what it was and the OfCom stats prove it. Twitter is the main social media account for only 5% of 16-24 year olds, and the older folks don’t rate it much either, with only 4% of 65+ year olds tweeting on the regs.

Ofcom Adults’ Media Use and Attitudes report 2020/21

But it’s not just about the newest Salt Bae memes and trending famouses for getting ‘cancelled’. I was surprised when the majority of our council audience told us that they mostly used Twitter for keeping up to date with news. Not that surprising I guess, coming from people who choose to follow their local council on social media (we can’t all be as good as @MyDoncaster, we can only dream).

More interesting than that I discovered, was the engagement and reach the poll received compared to similar polls on Facebook and Nextdoor. A not too shabby 8,154 people made up of residents and businesses follow Wealden District Council on Twitter – yet only a measly 19 of them responded to our poll, with 47.4% of them saying that news was the main reason they used Twitter. The post itself received 428 impressions – slightly above average for one of our Twitter posts.

@wealdendistrict on Twitter

I put the same question to our 6,029 Facebook followers. The post reached a pitiful 398 people, and only TWO people responded (and one of those was a member of staff!). Not even Destiny’s Child era Beyonce could entice them to take part – her penance was to be permately deleted from the GIF library.

@wealden on Facebook

But this is more interesting still…

A similar poll put to our Nextdoor audience attracted the attention of 2,392 residents. Even more surprisingly 127 of them took part in the poll and confirmed what Twitter had already alluded to – that our audience loves themselves a bit of news. I was very pleased to see that 48% used Nextdoor predominately for news and alerts, especially seeing as this has been the focus of our strategy for posts to this platform.

Wealden District Council on Nextdoor

What the data says

I’m not sure why I was so surprised at the power of polling on Nextdoor compared to that of Facebook and Twitter, as I have seen many times before on organic posts how it knocks the socks off of both for achieving higher rates of impressions and engagement – certainly for Wealden anyway.

This could be for a lot of reasons, but scoring highly is the fact that Nextdoor want public sector authorities to use its platform, and so they want you do well and get good results. They are the only social media platform I’m aware of that offers a personal service targeted at local councils, police forces, fire services and the NHS. Their pesky algorithm isn’t trying to thwart you at every turn and bury your very important messages. It scores particularly highly with me that you can target audiences at a granular level for free at the click of a button. This is another reason I think our posts do particularly well on Nextdoor – because they arrive unfiltered and uninterrupted directly to the people who need to see them.

Here’s a comparison of some recent posts to our council Facebook, Twitter, and Nextdoor account. The messages were all identical. The only difference being with the one highlighted, that it was only sent to residents of Crowborough and its surrounding areas on Nextdoor and not our entire following. The same post was also shared with Crowborough Community Group on Facebook as well as our own Facebook page, and yet Nextdoor was still able to achieve 186 per cent more impressions than the same Facebook post.

Data: Nextdoor v Twitter v Facebook
DateSubjectFacebook ImpressionsFacebook ReactionsTwitter ImpressionsTwitter LikesNextdoor ImpressionsNextdoor Reactions
3/11/21Household Support Fund1,041420101,6273
3/11/21Covid mobile testing (Crowborough)1,8113513285,1737
29/10/21Firework safety8231233005,40014
29/10/21WDC reception still closed57552,1371
5/10/21Fly tipping appeal10,28021,3432  
10/9/21Open spaces consultation10,2881538512,0102

Wealden District Council – social media reach and engagement comparison

We had just as well not bothered with Twitter. In fact, when putting this table together and seeing the data side by side for the first time, I did wonder why we bother with Twitter at all when the reach and engagement is so poor. We’ve tried threading, and not including links to other sites to appease Twitter’s algorithm, as well of course being strategic with our use of hashtags, but the numbers just never seem to change.  As you’ll also see from the table, there are instances when I have chosen not to post some stories on Twitter at all, as I know full well it won’t perform anywhere near as well as Facebook and Nextdoor.

One thing I can be certain of, is that our audience loves a good fly-tip and any news relating to the possible development of open spaces in the district. Nextdoor may certainly trump Twitter when it comes to the performance of posts on these topics, but where I’m from, Facebook will always knock it out of the park if so much as a crisp packet or brick is out of place.

Time to venture Nextdoor

I’ve seen a lot of posts over the last 18 months from social media managers saying that they’re “thinking” about venturing into Nextdoor, but either haven’t gotten around to it yet, or haven’t been brave enough to test the water. As I mentioned in my previous blog on the subject, I was incredibly sceptical about what it could bring to the social media table. Not often am I happy to be proved wrong, but in this case as a long-time lover of Twitter I will happily state on record that in the workplace, if it were Twitter and Nextdoor face to face in the dance off, I’d be voting for Nextdoor to stay and dance another week leaving Twitter to waltz off into the sunset.

Sadly, this is not a paid for ad, and I am not on any commission with Nextdoor although I probably should be. For anyone who has been unsure up until now, I hope that the data speaks for itself and you’re tempted to dive straight in. Your engagement stats will thank you for it.

Lucy Salvage is Media and Communications Officer at Wealden District Council.

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