WOOOAH: What 5G will mean for all comms people

‘The future is here,” scifi writer William Gibson once said, “it’s just not evenly distributed.”

It’s a line I thought of while travelling through London this week while looking at an advert for 5G on the back of the Evening Standard.

What is 5G?

In a nutshell, it is the new mobile network that predicts hugely ramped-up connection speeds not just for mobile devices but for all internet connections. It is a UK government target to have the country entirely 5G by 2033. We’re behind on broadband so we’ll catch-up through 5G is the plan.

How fast will 5G be?

To download a full HD film, the timelines are:

  • More than a day at 3G.
  • Seven hours 4G.
  • Four to 40 seconds at 5G.

Of course, what you find  is often slower than what the poster offers. But even so.

This week, I spent a few hours reading-up on 5G and what it may bring. It’s a mistake to think this is just a quick way to watch movies on your phone. It meant reading through a list of new technologies.

The advent of 5G is predicted to lead to massive changes for how organisations operate. There’s a whole new babble of new technologies that 5G can open up. Reading through them is mildly mind blowing.

What’s the upside for comms?

Marketers will love what the platform can do as it will supercharge many of the things they struggle to do. Internal comms will need to understand it so they can explain what’s coming. Comms people will see how they need to adjust their communications.

This isn’t just a quicker way to download blockbusters. This could change a lot of things.

Video gets bigger. Even bigger

As download speeds increase, video becomes an even more important part of the way people consume content. Especially on mobile devices. The kid on the bus heading home can download a feature film in seconds will do so. They’ll also be able to create and post video even faster, too.

A two speed comms strategy short term

If you live in London and key British cities where there’s a patchwork 5G roll-out then you’ll be fine. Outside of those hotspots people will be disadvantaged until they roll out across the whole of the country by 2033. You’ll also need 5G-enabled phones to make the most of it. Short-term while it is tempting to make lots of lovely video content for new 5G areas and their high speeds there may need to be super-aware of audiences.

But that’s just looking at existing comms.

Virtual reality and augmented reality can happen

I’ve blogged before about virtual reality and how comms can make more of it. With the platform to more easily serve it the ability to stream VR content gets easier and it gets more of a proposition. So does augmented reality.

This will lead to innovation… and internal comms

As 5G evolves, what organisations can do with technology will change. Intelligent automation is a phrase you’ll hear more of. What’s this? This is a blend of automation and artificial intelligence. It is software that replaces tasks but it can apply some thinking to those repetitive tasks. Self driving cars is one use. So is voice recognition. But so is a system to serve marketing based on the user’s previous choices.

All of this is going to need communications to explain it to customers, service users and residents as well as the staff who will be deploying it. It will also make for less members of staff. So, it will be useful for comms people to understand exactly what intelligent automation is.

And an end to big rooms with servers in

5G can allow for cloud computing. Cloud computing can do away with traditional networks. So, the organisation can run without rooms full of servers. It’ll take some time for the public sector to feel comfortable with this approach and some parts won’t ever be cool with it. There is a risk the cloud-stored data will be hacked or stolen. But where the technology exists, the carrot of saving money may be enough to shift some organisations. I’m reading that 5G also leads to mobile edge technology. There’s a limit to what you have to know in detail. To a comms person like me it means less servers in the server room.

Prepare for those cloud computing data breach media queries, comms people.

Marketers will love it

Reading through what’s out there I kept reading about ‘closed loop analytics.’  In plain English, this is the ability to see what your customers did before they made that transaction. There’s a handy Hubspot guide here.

Good news, bad news…. comms people will need to read and get up to speed more

In every day use, comms people are plenty busy as they are. Bad news is that they’ll need to keep abreast of the changes. Good news, is that comms people will be key to explaining and exploiting the 5G changes. DCMS are sponsoring a network to encourage innovation and industry which you can join here.

Comms people will need to think through the business case to upgrade their equipment.

And there’s a danger

Working in and around the public sector for the past 14 years I can see there’s a real mile-wide risk. Predictions for what 5G can bring are bold and imaginative. But is there the funding to transform? Not just in communications but across the organisation? I’m not convinced. I’ve seen too many comms people with dated phones to cope with 4G let alone 5G.

Let’s see, shall we?

Picture credit: istock

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ACCOUNT DELETE: A simple-to-follow business case for you not to use fake Facebook accounts

A few days ago I was asked for a business case to show why you shouldn’t use ‘work’ accounts to log into your corporate page.

By ‘work’ accounts I mean those accounts that have been set up back in the day to access Facebook.

You know the kind of thing.

First name: Oxdown Second name: Comms.

Or maybe First name: Dan Second name: Work.

Facebook has a really simple name for these clever accounts. it calls them ‘fake’.

Why?

Because Facebook’s Terms of Service say that you’re allowed one account and that has to be the real you. Anything else is fake. I’ve blogged about this before but here are two links to point at sceptics.

Fake accounts are against Facebook’s rules

If your account isn’t the real you you’re breaking the Terms of Service and you may log on one day and find that it has been deleted without warning. I’ve heard several accounts of teams losing access to pages through this route.

Facebook’s half a billion deleted accounts

As a yardstick of how serious is at this deleting fake accounts caper lets look at their actions.

Data from the company reveal that it deleted almost 600 million accounts in the first quarter of 2019 alone.

So in other words, no, you shouldn’t and yes, they will.

No, you won’t be inundated with alerts

One regular justification for having fake accounts to log in with is because people don’t like the idea of getting notifications from pages in their downtime away from work. I get that. You can disable notifications on the page. Job done.

If that still doesn’t float your boat the answer is don’t be a page admin.

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BE HEALTHY: The CIPR’s mental health guide is a welcome start to the crisis we’re in

There’s a cracking cartoon that tackles the problem of mental health in the workplace.

“We know that mental health is a problem,” the boss says “so we’re changing things.”

“What?” says the worker. “You’re taking on enough people to help me actually do my job without feeling burnt out?”

“No,” the boss replies. “We thought maybe pingpong. Or yoga.”

And that, ladies and gents, provokes guffaws amongst people in a way that you know that’s the truth.

In the CIPR’s recent ‘State of the Profession‘ report, 63 per cent said that they felt workplace stress of at least seven out of 10. Across the UK, 59 per cent suffer stress in the workplace. And 75 per cent of suicides are amongst men under 35 and it is the biggest killer in that demographic.

The data goes on and on.

For communicators it is a problem. I tip my hat to Leanne Ehren who was a lone voice when she started speaking about mental health in the public sector comms community several years ago. It’s encouraging that Leanne’s story is no longer a lone voice. Props too to Paul Sutton for talking about this as an issue in the private sector. The world needs more of these people. It needs fewer people who say the right things and do entirely the opposite. But that’s for another day.

A download is a start of it not the end of it

It is encouraging to see the CIPR return to the mental health issue. They’ve worked with mental health charity MIND to produce the seven-page ‘Understanding Mental Health and Wellbeing Skills Guide’ as a download.

It’s a useful document.

The document gives practical advice to managers and individuals. It’s especially good to see independent practitioners flagged-up. As the document says, a trouble shared really is a trouble halved. For someone working on their own that can be especially hard.

When I first went freelance under the comms2point0 banner five years I’d burn through 100 hour weeks. I didn’t have an off-switch. Now, I use a co-working space or the branch of Costa five minutes away from my front door to give me a block of time when I work. When I’m home I’m home and I can relax more.

You may need someone in your corner

This CIPR document is a valuable contribution to the sector. There are things you can do, the document advises. Buddy up. Switch off social media during a bad day. There are things your employer can do, too like signing the Time to Change pledge and monitor mental health as closely as performance. But one things nags me. Those who get it are probably already doing it. Those employers who don’t care may need more than just a download to effect change and I’m sure the report’s authors absolutely get this.

To use boxing imagery, when you’re on the ropes sometimes you need someone in your corner. This is where the NUJ – the National Union of Journalists come in. I joined as a journalist 24 years ago but it still gives me back-up as a freelance communicator. Being a member of the NUJ also puts someone in my corner. At a time when things are getting on top of you and you’re not sure of yourself let alone yourself that could be invaluable.

The CIPR and the NUJ. I’m proud to be a member of both.

Picture credit: istock

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LONG READ: I read 147 Facebook updates across seven pages to see how the Whaley Bridge dam crisis was communicated on Facebook

Earlier this year a dam burst near the Brazilian town of Belo Horizonte and within minutes 40 were dead and 300 missing buried under thick brown sludge.

In the UK, its been almost 100 years since loss of life from a dam burst from any of our  almost 3,000 dams.

In August 2019, it nearly happened.

Heavy rain at the Toddbrook Reservoir saw the dam overspill and the 170-year-old dam wall start to disintegrate.  There were fears it would lead to the wall collapsing and a million gallons of water flooding down onto the Derbyshire town of Whaley Bridge below.

An emergency operation kicked in with 1,000 people evacuated from the 6,500 population.

The plot was quite simple. Firstly, ump water out of the dam to ease the pressure on the damaged wall. Secondly, repair the damaged wall. So, fire crews crews pumped water out of the reservoir and the RAF brought in a Chinook helicopter to bring in bags of material to help shore-up the crumbling wall.

But how did people stay in touch?

And how did organisations reach people to get a message out in the seven days when the town held its breath?

How was there not mass panic?

The answer was a range of bush telegraph, word-of-mouth, phone, radio, TV and social media.

After seven tense days the dam wall was repaired and the water was pumped out, the was no collapse and the evacuated were allowed home.

Now the dust has settled I took a look at the role Facebook played in the operation to see what lessons I could learn. Turns out there’s a stack.

It was an incident played out on Facebook both corporate pages but also on station accounts and the community-run Whaley Bridge community page whose admin was a vital part of the local news network.

Traditional news sites covered the incident but I focused on fire, police, council, ambulance and the community Facebook page.

Yes, people in an emergency want to be kept updated through the corporate Facebook page

Mapping the main four corporate Facebook pages, Derbyshire Police, Derbyshire Fire and Rescue, Derbyshire County Council and East Midlands Ambulance service there were 147 individual updates which were shared 21,000 times with more than 9,000 comments and shared more than 19,000 times.

Often times, as a trainer of communicators I’m looking at ways to turn heads and get people interested. In this incident, there was no need. There was a captive audience of 6,500 Whaley Bridge people. The challenge was to get information out.

Of the four corporate pages, the most commented, shared and reacted to was the Derbyshire Police corporate page. This was no surprise as they were leading on the evacuation. Throughout the seven days they kept a running commentary with regular updates on the position of the repair and pumping as well as the evacuation plan and reassurance that those evacuated homes were being monitored. Other agencies concentrated on what they were doing and there was a level of sharing the police general updates.

The Derbyshire Police page was an information lifeline

From a distance, there was a number of things that worked.

Time stamping each update worked to build-in obsolescence. So, an update at 3pm was marked as 3pm on the image. In a fast-developing scenario this felt like a useful tactic to do.

Writing in plain English for Facebook. Each update was clear and concise. Each gave  the impression the content had been specially shaped for Facebook. Each had a calm and informative tone of voice. This was not a press release cut and pasted but something for Facebook itself.

Updates had new first-hand content. People wanted to know what the issue was and what success looked like. Knowing that reducing the water levels was all-important images of the water level being reduced were important.

Replying to comments. With more than 7,000 comments over the seven day operation the comms team had their hands full. But commenting helped warn, inform and reassure the public. They were also able to respond warmly to messages of thanks.

Openness made a bank of goodwill. The operation didn’t go smoothly. There was an evacuation of 1,000 people and then the halt to the operation which let some people home to gather pets and medicines. That could have gone badly. What played out on Facebook was praise for the emergency services that helped them.

Updates were in real-time and regular. There was an appetite to update Facebook regularly. The impression given was that Facebook was a prime channel rather than an unmonitored after-thought. When there was an update it was posted. But the gaps were not too long.

 

But some of the best content came from devolved station pages

Sharing the sweets is something I’ve long argued for. By all means have a corporate page giving the official line but if you give the people on the ground the trust and training you’ll be surprised at what you find.

Here, there were two station Facebook pages, the Melbourne On-Call Fire Station page and the Staveley Fire Station page. More than 30 updates were shared from the scene and shared more than 500 times across the community.

This incident confirms the important role a responsible community-run Facebook presence can have as a force for good. It’s a reminder that one of the main places people get local news is local Facebook.

Eye-witness content underpinned the corporate message. Both stations created good eyewitness content at a time when the immediate peril had passed. Images of pumping operations and reduced water levels showed the message in action.

Eye-witness content from the frontline created content for the corporate page. In any incident that spans days people get tired and the thin red line can get tired and thinner. What you’d like to do isn’t always what you can do. So, to have fire crew creating content means you’re able to pull it and post it through the corporate page.

It showed the human face. The tired firefighters that have worked through the night gave an opportunity for the community to thank them for their efforts. What was striking was the messages of thanks and support. That must have had a value to firefighters tired after a long shift.

The Whaley Bridge community page was at the heart of it

The town has 6,500 residents and 5,600 members of the Whaley Bridge page.  So well connected was the page admin was that he was in the room when the decision was taken to evacuate.

Happily, the page admin hung back to first allow the authorities to make the announcement that 1,000 people would have to move out as the dam was at risk of breaking.

The Whaley Bridge page was at the heart of the community network posting 74 times across seven days with 12,622 reactions and 2,180 comments and 2,647 shares. Rather than being a simple sign-posting operation to forward on the official police post the admin worked to reflect the work on the ground. The tenor of the posts was supportive.

It’s possible the task could have been harder if the page admin had had an axe to grind.

This is a reminder that the Facebook admin in the community is just as important as the local reporter. In many ways, they are more important.

It was surprising, given the role that Facebook groups play that there was not an effective Facebook group for the town. But with the page being an effective and well placed source there was no need.

On-the-spot content. The Whaley Bridge page was busily creating its own content from the town and in many cases from close to the dam itself.

Evidence worked. When people wanted to see evidence of progress the pictures that confirmed this did well. While the Chinook shots got lots of attention it was the shots of the water levels being reduced that really engaged with the community.

Re-sharing some corporate content but not all. There was plenty being put out by fire, police, council and ambulance. But only a selection of it was shared.

People responded really well to the people helping them. A blurred shot of a worker making a cup of tea in the requisitioned sailing club house was the most popular piece of content. An expression of gratitude to those who were helping them it is as British as a cup of tea.

They were flooded by journalists. Looking to speak to local people the Facebook page admin was inundated with private messages from reporters. So much so he was telling them to stop messaging. In a crisis, news desk used to despatch a reporter who would be directed to the local shop or pub to gauge community feeling. Now, they also head to the largest community Facebook presence.

Video helped to reassure and scotch rumours

The story boiled down to something straight forward. Namely, that the dam wall will break unless the water level is dropped to relieve pressure and the wall is repaired. So, footage of the water level dropping through pumping and emergency repairs was gold.

The best footage was from the scene. Rather than have a talking head at HQ telling people something was happening they had action shots. This was a brilliant decision and spoke far eloquently than a senior person. ‘Don’t tell us, show us,’ was a well followed mantra in the crisis phase. Drone footage showed this well.

Facebook Live from the residents Q&A. More than 40,000 people watched the session where residents could ask questions. This was a cracking idea and was responded to.

Putting up the senior people. The council had some early sub-titled video of the council Leader while the police and fire service at the end of things wrapped-up with the most senior people they had. As a strategy this was secondary.

In summary

Facebook as the largest social channel is integral to the messaging in an emergency.

Regular and timely updates to fill the vacuum are needed.

Comments need to be responded to.

The idea of don’t just say it, show it works well.

Devolved Facebook presences can come into their own for creating content that can be re-shared by the corporate page.

What came through the more than 170 Facebook posts from the incident was a feeling of community spirit and a collective holding of breath until the danger passed.

Those involved should feel a real sense of pride.

I help deliver Facebook training for people in the public sector. More here. If you’d like help give me a shout dan@danslee.co.uk.

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OFCOM 2019 STATS: This is how people in the UK are consuming video

Ofcom’s ever useful media nations report was published this week with a usual trove of useful data.

There’s been extensive coverage of the wider findings of the TV industry but for me the value is drilling into the data on how video is consumed. This is the gold that can inform how comms people look to communicate.

‘Without data,’ data scientist W. Edwards Deming wrote, ‘you’re just another person with an opinion.’

So, here’s the data.

The Ofcom report focuses on TV, radio and YouTube without looking in detail at wider social media data. There is nothing, for example, on how much time people spend watching video on Facebook, for example.

I’ll blog the radio data separately but in the meantime, here’s plenty to get on with on video.

The most popular YouTube content of 2018? Paul McCartney’s carpool karaoke with 44 million views.

Now, here’s the data…

The average UK adult watches almost five hours of video a day

Dominated by live TV, the average UK adults is burning through almost five hours of video screen time every day. That’s around 35 hours a week.

The eye-catching figure for public sector communicators is the 34-minutes a day spent watching YouTube.

Conclusion: YouTube remains an important place to put content. There is a healthy appetite for watching content on the channel.

 

There is a split between younger and older demographics on how they watch video

Older people tend to watch their video content as live TV while younger people gravitate to watching video as YouTube.

For 18-to-34-year-olds, YouTube is the most popular means of watching video with an hour and four minutes watching the platform every day. That’s well ahead of second-placed Netflix on 40 minutes.

Elsewhere, the data points to eight to a majority of 15-year-olds preferring YouTube to TV.

Conclusion: If you are looking to reach an older or younger audience you need to tailor your content accordingly. 

The most popular YouTube channels have been created by digital natives rather than traditional audiences

YouTube as a place is dominated by people making content that probably wouldn’t have got an audience twenty years ago.

Digital natives is the catch-all expression for vloggers and non-broadcasting industry content. Lean over your child’s shoulder while they are watching a screen and the chances are its the content that they’re watching.  They’ve built an audiences based on generating engaging content and slowly building trust. They may not have the same slick production values as traditional broadcasters but that’s okay.

The learning point for this is that the traditional gatekeepers of video content – TV stations – have become not the only show in town.

News at five per cent is a small part of the pie and it leads to a question as to the effort chasing the traditional opinion formers.

Conclusion: Channels made by digital natives are the most popular channels on YouTube.

Young people are watching YouTubers

Children are often known as a hard-to-reach audience as they don’t consume traditional media in a way that we are at home with.

The Ofcom data drills down into exactly watching on YouTube with some useful data for three to 11-year-olds and then the older 12 to 17.

YouTubers are significant. These are vloggers who are creating their own content and often speak to the camera directly. It’s rough and ready content built because its the content that best reaches an audience.

Conclusion: Young people are unlikely to be on your organisation’s YouTube channel but you could reach them by going through channels that are popular.

The Media Nations report published by Ofcom can be found here.

Picture: istock

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LONG READ: A codger looks back at the lost world of the print journo

I noticed a tweet this week that reminded me yet again the world of newspapers I knew and loved had gone and it made me slightly sad.

A reporter at the paper I worked at excitedly posted her promotion to deputy chief reporter with four years experience.

Four years is what I had walking into the same newspaper for the first time as a bog-standard district office reporter where I was ranked 15th most experienced in a district office of 15.

I don’t know this promoted reporter but a mate has worked with her, vouches for her and like her I wish her nothing but good luck.

But it made me think back about the world of newspapers I walked into in the late 1990s and how she’s missed out on the good days that have gone now.

The rumble of the presses

My district office was a Seventies building built off a busy road with offices at the front and a huge print hall tucked away at the back. In there, three print towers could produce 20,000 copies in the time it took to make and drink a round of newsroom teas.

A crowd of red delivery vans would wait impatiently outside for the production line to roll them bundles of the fresh-printed newspapers. The drivers would grab them, jump into their vans and ferry them across the Black Country. You could see, hear and feel the rumble of the presses if you timed your visit right. The smell of newsprint, oil and polish. It was a feeling for a printer to toss you one of the first editions off the press as they trundled by and read the story in ink not yet dry the words you’d written 20 minutes earlier that your blood pressure still hadn’t recovered from writing.

I was as impressed by the roar of those print towers on my first day as I was on my last.

Everything about the place was saying: ‘Now. Now. Don’t be perfect. Be good enough and be accurate. We don’t have the time to mess around…’

Back then, news did not happen unless you read it in a newspaper with a cup of tea in your hand, on the bus or at home in your armchair.

That’s gone now.

And what I learned

I was lucky to have worked on newspapers at a time when you could still reach back and touch their golden age.

I learned what a story was, how to write it quick, how to get something on a screen and get it away. I learned the skill of writing expenses forms with the line ‘Wild Dogs on the Yew Tree estate on’. I covered more than 30 murders but can’t remember all but one or two. I wrote 3,000 stories in my time and many, many forgettable two par stories to get a page out of the door.

My newsroom was in offices perched at the front of the building. Glamorous it wasn’t. Underneath, was an old municipal tip, overhead were giant pylons and we were downwind from the Robinson Brothers chemical works. The windows were covered with grey film that reduced the view of a bright summer day to the murk of an October day in Grimsby. On the desks the sediment of old newspapers and council reports. A spike sat on each desk where old press releases were filed.

It was a tough place to work. At times it was vile.

And yet.

Always we used ‘reporter’ to describe ourselves. Never journalist. I don’t know why. It was one of the many unwritten rules handed down by long-dead journalists whose unspoken influence was still felt.

Us reporters were led by Ken and Dave. Ken was a slightly plump bearded cardigan-wearing Welshman who had first started in 1968. Dave was a rounder reporter from the Black Country who’d started as a young man in 1976 but whose sporting muscle had long turned to extra ballast.

I’d have run through brick walls for the pair of them. We all would.

Laughter

Looking back, it was the laughter of that newsroom I best remember and miss most. With the deadline gone, it was the jokes, stories and Marion’s incredulity at Dave’s fifth poker face re-telling of the story you’d first heard three years ago now embellished so much you’d forgotten what was actually true in the first place.

Together, Ken and Dave had more than 50 years experience between them leading an experienced newsroom.  They knew in a crisis what to do and what to tell newsdesk. The enemy was never really the rival daily paper. It was always newsdesk.

That’s gone now.

The district office closed down a few years back.

Dave died a few years ago his funeral packed tighter than a council agenda. Happily, Ken still works in a council press office.

Looking back, I miss working with the pair of them and those in the team. I’m freelance now. I work solo. That’s fine. Nothing has beaten the team I once worked in. So, why bother?

Technology has changed.

That’s gone, too.

Digital readers outweigh print by 40 to one on Reach plc regional titles.

New ways to tell stories

Yet, I’m still fascinated at how to tell stories in a way that people will read, watch and hear. Maybe the combined print experience of our team wouldn’t actually benefit the multi-media news gatherers of today. They need to write for print, write for the web, write Facebook, write for Twitter, create and edit video, Facebook Live and blog. The deadlines are real-time rather than 2pm for the Sandwell edition.

It’s still exciting.

Maybe like pit-prop makers journos who began in print belong to a different era. But maybe that’s a lot of experience to lose and I worry when those at the top have little life experience to fall back on when the going gets tough.

I know I sound like an old codger but I can’t escape the feeling these newer reporters are missing out a little. As much as I enjoy today, I don’t regret a single day I spent on old school newspapers.

Yet, I get veteran Sunday Times editor Harold Evans when he wrote: “I love print but I’m intoxicated by the power and possibility of the internet.”

Picture credit: istock. 

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30 days of human comms #62: Caen Hill countryside centre’s animal rush hour

Caen Hill countryside centre is a charity in Wiltshire that encourages people to see for themselves country life.

The land is owned by Wiltshire Council but the operation is a not for profit organisation.

Their brief is to bring the countryside to the community and they use video amazingly well.

They have dedicated staff but they know the stars of the show are the animals they have.

This clip just brings a smile to my face.

The farmer opens the barn door talking about ‘rush hour’.

What rush hour is is a parade of animals all heading for the door to make the most of the day.

The farmer greets many of the animals by name, such as Cuthbert the goose and smudge the kitten.

It is entirely lovely. I’ve embedded the clip but you can see them here.

I’ve spent much of the last five years talking about what video can do.

A smartphone and permission to deploy it can lead to amazing content shot on video and posted online to reach new audiences. This video of animals on the farm does just that.

The video itself was posted to the video channel Tiktock as well as being shared on Twitter and then retweeted.

What is not to like?

Huge credit to Ben Whitehouse for spotting this.

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30 days of human comms #61: The social care in action photo

The thing about human comms is that you know it when you see it.

When you see if you respond to it.

Good communications is a mix of targeting the head and targeting the heart. Numbers can tackle the head fine well. A well reasoned argument put together with skill can do this.

But the heart can often be a way to turn heads, change opinion and make a difference.

This social care picture dropped into my timeline and I love it.

Two older people who have been taken to the seaside by their care workers to dip their toes in the water.

A look of pure joy on their faces.

The years roll by and they’re remembering what it was like to be a kid with a ice-cold wave splashing on your toes.

It’s wonderful.

I say it, time and time again, but the most interesting content is not in an office.

Your best content are the human beings you have as staff and especially the human beings they are looking to serve.

The orginal pic can be found here.  Dr Mark Redmond posted this image. His Twitter bio says that he is an academic passionate about social care. He has 2,500 followers but the image itself connected enough with people to be liked 13,000 times and shared 2,400 times.

Social care can often play things safely and not take risks. Having worked in  local government I can hear the pre-packed arguments against taking and releasing this image. Well done Dr Redmond for ploughing through this.

Social care has many problems facing it. Many are shaped by money. But without public support and understanding the debate for extra funding won’t get off the ground.

What made people share this image? Because its human.

WORKSHOPS: Early bird now launched

The early bird, it is said, gets the worm.

The early worm? It gets eaten.

Just a quick shout through the blog to let you know I’ve got early bird prices on two sets of workshops coming up that I think you’ll like.

I don’t normally post workshop details in the blog but you know what? What the heck.

There’s two sets of learning I’d like to tell you about. There’s an early bird rate until 9.8.19.

Vital Facebook Skills

Facebook remains the absolute behemoth. If you’re a communicator in 2019 and you don’t know how to get the most out of this platform give your head a wobble. We’ll look at the algorithm and how you can create content that ticks the right boxes.

We’ll look at Facebook groups and we’ll look at how to get the most value for money from Facebook ads. 

I’m delivering this with the excellent Sarah Lay.  The early bird rate is £145 + VAT compared to £195 + VAT. The early bird rate lasts until 9.8.19.

Birmingham 21.10.19

Bond Company, Fazeley Street, Birmingham.

To book more here.

 

Exeter 24.10.19

Sandy Park, Sandy Park Way, Exeter

To book more here.

 

Essential Video Skills for Comms

I’ve loved delivering this these past five years. It has been a joy and a delight. 

Video has proved to be a changing feature of the landscape and its important as a communicator to know when and where to use it. The days of chucking five grand at a video have long gone but when you can shoot video with your phone, why would you?

We’ll look at how to plan, shoot, edit and post video with cutaways, titles, sub-titles, filters and logos.

I’m delivering this with the excellent Steven Davies. The Manchester early bird rate is £145 + VAT and London £195 + VAT. The early bird rate lasts until 9.8.19.

Manchester 4.10.19

Edge Street, Manchester

To book more here.

 

London 11.10.19

NCVO, Kings Cross

To book more here.

 

If those days work for you that’s great.

If you’d like to know about an in-house workshop drop me a note dan@danslee.co.uk.

 

 

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ONLINE LESSON: What the Jared O’Mara Twitter rant can teach you

This week you may have come across the Twitter rant unleashed by the employee of an MP.

Gareth Arnold took the unusual step of handing his notice in by posting thread of tweets from the account of Jared O’Mara MP he had access to.

It was oddly polarising.

It was greeted as a glorious ‘f*** you’ to every bad employer.

Or it was a piece of revenge against a former friend with a history of mental health issues.

Or it was a glorious stunt.

Or it was a piece of poor communications.

The debate was extensive and I’m not going to add to line-by-line debate of the now-deleted Twitter thread. Since the thread was posted Jared O’Mara has publicly declared that he’s taking time out to resolve his mental health issues.

For me, on rflection this is a mental health issue. I’m not adding to the debate. On a human level the bloke needs time to restore himself. I get the need for the people of Sheffield Hallam need a fully-functioning MP.

If ‘it’s okay not to be okay’ is a thing it needs to apply to MPs too.

But on a very wide broad point the story does touch upon three universal truths.

Never let disaffected staff have the keys to your social media

The sign-off was swift and brutal and reminded me and several others of @HMVtweets from six years ago. Back then, a member of staff live tweeted a mass sacking as she still had access to the account.

The idea of letting a member of staff sole access is slightly alarming. Link the Twitter account to the email of a grown-up and look at two step authentication.

There is a point in every Twitter pile-on when its not funny anymore

A car crash online is inherently remarkable. It draws attention. You can’t stop looking. There goes the car smashing into the fruit barrow. Lols! There’s apples everywhere! There goes a phone box! Fantastic! But when it comes into contact with human beings it starts to be less funny.

Once there was a PR who tweeted that she was going to South Africa but that it was alright, she wouldn’t catch AIDS as she was white. It was really stupid thing to post. Anger led to an online mob forming. The mob was waiting for the plane to land.

At some point the punishment outweighs the crime and the joke isn’t funny anymore.

Mob rule is never pretty and I’m not sure there is ever a role for it.

Jon Ronson was right

In his seminal book ‘So, You’ve Been Publicly Shamed‘ Ronson traces the lives of people who have been affected by being shamed online. There is a moment of clarity in the book when Max Mosley is interviewed. The former Formula 1 Big Cheese successfully sued the News of the World for claims he took part in a Nazi-themed orgy with five prostitutes. An orgy and five prostitutes? Yup. He fessed up. But he drew the line at ‘Nazi themed’ and won the case.

For anyone else it would have been career limiting. For Mosley, it wasn’t. Why? Because what he got up to in his own time was up to him, he argues. He doesn’t feel shame. And if there is no shame felt there is no internet shaming.

This explains Donald Trump and populists like him.

What would have ruined a career 20 years ago can be brushed off if you don’t feel the shame that really should go with it.

Picture credit: car crash / istock

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